Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia Anz Full time

About Us

At ANZ, we are shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers.

The Role

We are seeking a Customer Experience Specialist to join our Retail Banking team. As a key member of our team, you will play a vital role in providing customers with a seamless banking experience.

  • Meet each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.

What You'll Bring

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

About the Location

This role is based mainly in branches in Gladstone QLD 4680. You will have the opportunity to work in a dynamic and supportive team environment.

Your Benefits

  • A competitive salary of $60,000 per annum.
  • A range of flexible working arrangements to suit your needs.
  • Access to health and wellbeing services.
  • Discounts on selected products and services from ANZ and more.

Join Us

If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we would love to hear from you. Please visit ANZ Careers and search for reference number 82888 for more information.

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Kincare Full time

    About KincareKincare is a leading provider of care services in Australia, dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist with Kincare, you will be at the forefront of providing solution-orientated support to our customers.

  • Customer Experience Specialist

    2 months ago

    Sydney, New South Wales, Australia Inchcape Full time

    Unlock Your Potential as a Customer Experience SpecialistAt Bravoauto, we're on a mission to deliver an exceptional sales process through outstanding customer experience. As a Customer Experience Specialist, you'll be at the forefront of this journey, serving as one of our main customer contact points throughout their journey.Key Responsibilities:Provide...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Flexhive Full time

    We are seeking a skilled Customer Experience Specialist to join our team in Prestons, NSW. This is a dynamic role with opportunities for growth and development within a high-performing organization.Key Responsibilities:Provide exceptional customer support through various channels, including phone, email, and social media.Handle customer inquiries and resolve...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    We are seeking a skilled Customer Experience Specialist to join our team at Woolworths Group. In this exciting role, you will have the opportunity to work with fresh produce and provide excellent customer service.About Us:Woolworths Group is one of Australia's largest retailers, with over 128,000 employees across its supermarkets, Big W, and Countdown...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Scape Full time

    Job OverviewWe are seeking a talented Customer Experience Specialist to join our team at Scape.Scape is a leading provider of student accommodation in Australia, with the capacity to provide a home to 17,000 students and growing.

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Anaconda Group Full time

    Job OverviewWe are seeking a highly motivated and passionate individual to join our team as a Customer Experience Specialist. This role is ideal for someone who loves the outdoors and is enthusiastic about providing exceptional customer service.About AnacondaAnaconda has come a long way since its inception in 2004. With over 60 stores across Australia, we...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    As a Customer Experience Specialist with Impel Management, you will play a vital role in delivering exceptional service to our valued members. This is an exciting opportunity to join a leading health insurance provider and be part of a team dedicated to making a real impact.About the Role:You will be the first point of contact for our members, guiding them...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia JB Hi-Fi Full time

    About JB Hi-FiWe're a leading consumer electronics retailer with over 200 stores across Australia and New Zealand.The OpportunityAs a Customer Experience Specialist, you'll play a key role in delivering exceptional customer experiences during our peak trade season. You'll work closely with our team to provide top-notch service, support, and advice to...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia DLL Full time

    About DLLDLL is a leading global vendor, dealer, broker, and direct channel leasing company. We are committed to partnering for a better world by providing exceptional customer service and supporting our customers' growth.Job Title: Sales Support SpecialistLocation: Worldwide (Remote work options available)Salary: $60,000 - $80,000 per year (depending on...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Hanes Australasia Full time

    Becoming a part of the Hanes Australasia team as a Customer Experience Specialist means you'll be contributing to making every day comfortable for everyone. This iconic household name has been in operation for over a century, making high-quality products that help bring comfort to people.Our culture is built on being open, collaborative, and supportive...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About UsMetro is a retail chain that aims to deliver a shopping experience tailored to modern lifestyles.We know that our customers are busy and often struggle to find time to eat well. That's why we've created a range of small stores where they can quickly pick up nutritious, tasty, and affordable food to eat now or later.As a Customer Experience Specialist...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    At the Commonwealth Bank of Australia, we are passionate about delivering exceptional customer experiences that inspire confidence and create peace of mind. As a Customer Experience Specialist, you will play a critical role in achieving this goal.Company OverviewWe are a leading financial services provider with a rich history and a strong commitment to...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Unlock Your Career Potential at PayPalAre you looking for a challenging and rewarding role that allows you to make a real impact? Do you have a passion for delivering exceptional customer experiences? Look no further than this exciting opportunity with PayPal!About the Role:We are seeking a highly motivated and experienced Customer Experience Specialist to...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    At Woolworths Group, we're dedicated to creating better experiences together for a better tomorrow.About UsWe play a critical role in the community by ensuring everyone can access the products they need and love. Our diverse ecosystem is broadening with forward-thinking solutions to continue delivering great experiences for our customers, who are at the...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia The Iconic Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our CRM team. As a key member of our team, you will play a pivotal role in shaping and managing customer lifecycle, loyalty, and engagement initiatives.Key Responsibilities:Assist in developing campaigns and initiatives that drive customer loyalty, engagement, and incremental...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About UsAt Woolworths Group, we're a team-first company that's committed to creating better experiences for our customers and each other.Role OverviewThis is an exciting opportunity to join our Supermarkets team as a Customer Experience Specialist. As a key member of our deli team, you'll be responsible for delivering exceptional customer service and...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Brand Collective Full time

    About UsBlack Pepper is an iconic Australian women's fashion brand, established since 1976. We pride ourselves on providing a unique and honest shopping experience for our customers.Job Title: Customer Experience SpecialistAbout the RoleWe are seeking a part-time Retail Sales Assistant to join our Warriewood store.You will be supported by a great team that...

  • Customer Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Rentokil Initial Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team in Sydney on a permanent full-time basis. This role will see you utilise your previous customer service experience to build strong relationships with customers, liaise with them and make outgoing calls to organise new jobs and build rapport.Key Responsibilities:Provide...

  • Customer Experience Transformation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time

    About the RoleAs a Customer Experience Transformation Specialist at ING Bank (Australia) Limited, you will be responsible for leading the bank's end-to-end Customer Experience program. This key leadership position requires ownership of translating customer feedback into actionable insights and shaping product and service enhancements that deliver on ING's...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia The Just Group Full time

    About The RoleAs a Customer Experience Specialist, you will be the face of Jay Jays, delivering exceptional customer service and creating memorable experiences for our customers.The key to your success lies in being passionate about fashion trends and having a personal interest in understanding customer needs, maximizing sales, and representing our brand...