Senior Guest Services Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $105,000

Front Office Professional

This is a full-time opportunity that requires strong leadership qualities, resilience, and a positive attitude.

About the Position

  • Provide exceptional guest experiences through effective team guidance and support.
  • Set an example for the team by sharing expertise and inspiring collaboration.
  • Ensure daily tasks are completed accurately and on time.
  • Manage guest arrivals and departures efficiently.
  • Offer personalized and proactive guest service to meet their needs.
  • Respond promptly to guest complaints in a professional manner.
  • Maintain accurate and up-to-date guest accounts, including cash handling procedures.
  • Collaborate with Housekeeping & Maintenance departments as needed.

Qualifications and Skills

  • Minimum 2 years of experience in Front Office management or supervision.
  • Proven track record of excellent written and verbal communication skills.
  • Exceptional customer service skills and a consistently positive attitude.
  • A high level of self-motivation and confidence to drive results.

Key Responsibilities

Requirements

Job Specifications

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