Guest Services Manager

1 week ago

Sydney, New South Wales, Australia 21C Museum Hotels Full time

Overview
Mercure Sydney Blacktown is on the hunt for a
Guest Services Manager
who's equal parts leader, problem solver, and people person. Ready to take charge of a hotel team, keep the vibes high, and make every guest feel like a VIP?
This isn't just a desk job — it's about being the face of the hotel, leading from the front, and making sure everything runs like clockwork. From the
Front Office
to
Distrikt Café, our all-day dining restaurant, and 24-hour room service
, you'll keep the show on the road and the smiles on our guests' faces.
What You'll Be Doing
Jumping in to
assist and oversee the daily hotel operations
.
Leading, motivating, and inspiring our team to be their absolute best.
Rolling up your sleeves in
Distrikt Café & restaurant
– from service to food prep to coffee-making magic.
Making sure our
Front Desk & lobby
always have visible management presence during busy times.
Personally helping guests with
check-in and check-out
.
Tackling guest challenges with positivity and turning complaints into
win–win solutions
.
Taking the reins when the GM or senior managers are away.
Teaming up with
Housekeeping and Maintenance
to keep rooms spotless and systems running smoothly.
Staying cool under pressure and stepping up during emergencies.
Qualifications
A
natural leader
with true people skills — you motivate, coach, and inspire your team.
Experienced in
Front Office, Guest Services, or F&B leadership
(or all three).
Confident in
supervising and monitoring hotel teams
, making sure service shines.
Ready to
jump into café and restaurant operations
when needed — you don't mind getting hands-on with service, food prep, or coffee making.
Calm, quick-thinking, and
solution-focused
when challenges come your way.
Professional yet approachable — guests feel at ease with you, even in tricky situations.
Organised, proactive, and flexible with rosters (weekends and public holidays are all part of the fun).
Experienced with hotel systems (Opera knowledge is a plus).
Additional Information
An opportunity to
Work Your Way, Learn Your Way, and experience Benefits Your Way
with Accor.
Be part of a
Managed Hotel
— enjoy the support, structure, and resources of Accor.
Career growth and progression
across the global Accor network.
Discounts
on accommodation, dining, and experiences worldwide through the Heartist program.
The ability to
really contribute
and feel proud knowing you've made a difference to the greater good of the hotel operation.
Work alongside
passionate industry professionals
.
Be
mentored by experienced Accor leaders
who genuinely want to see you succeed.
A
fun, supportive, and passionate team
that loves what they do.
Western Sydney location with free parking
— no city commute headaches
A workplace where
your ideas and energy are valued
— we love fresh thinking.
#J-18808-Ljbffr

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