Senior Guest Services Manager

6 days ago

Sydney, New South Wales, Australia beBeeService Full time $123,390 - $141,330

Key Performance Indicators of an Assistant Front Office Manager in a Luxury Hotel

Job Description:

This role offers a unique opportunity to excel in the hospitality industry as a senior team leader, overseeing daily operations and delivering exceptional guest experiences.

Responsibilities:
  • Maintain high standards of service quality during guest interactions and stays.
  • Oversee the hotel's loyalty program, ensuring its success and relevance to guests.
  • Assist with workforce planning, including recruitment, rostering, training, and development.
Requirements:
  • Leadership experience in a similar luxury hospitality role.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving and decision-making capabilities.
  • Attention to detail and commitment to outstanding service delivery.

A successful candidate will possess a strong track record of leadership, excellent communication skills, and a passion for delivering exceptional customer experiences.

What We Offer:
  • Complimentary meals on site every day.
  • Uniform laundering and provision on property daily.
  • Five weeks' paid annual leave for eligible staff members.
  • Discounted parking and transportation options.
  • Up to 30% discounts across award-winning restaurants and accommodations.
  • Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services.

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