Senior Guest Services Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeGuestExperience Full time $60,000 - $90,000

Hotel Operations Manager - Overnight

The Hotel Operations Manager will be responsible for overseeing hotel operations during overnight shifts, acting as Duty Manager and representing senior leadership in the absence of the General Manager.

This role requires a seasoned and confident individual with excellent communication skills, a calm and confident presence, and a genuine enthusiasm for connecting with guests and listening to their stories.

Key Responsibilities:

  • Oversee hotel operations during overnight shifts, acting as Duty Manager
  • Manage late arrivals, early departures, and guest inquiries with professionalism
  • Ensure safety, security, and emergency procedures are followed
  • Conduct nightly audits and prepare operational reports
  • Support and lead the night team to maintain premium service standards
  • Resolve guest issues promptly, ensuring a seamless experience
  • Monitor cleanliness and presentation of public areas overnight
  • Liaise with other departments to ensure continuity across shift
  • Act as a Loyalty Ambassador, promoting membership and benefits
  • Follow up on guest feedback and assist with responses to ensure satisfaction and retention

Qualifications:

  • Proven ability to deliver exceptional guest service and uphold operational excellence
  • A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening to their stories
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
  • Outstanding communication skills—both written and verbal
  • Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor's purpose of connecting cultures with heartfelt care
  • Impeccable attention to detail and a proactive approach to problem-solving

Benefits:

This role offers a unique opportunity to develop your leadership skills and contribute to delivering exceptional guest experiences.

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