Guest Service Professional

1 week ago


Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $110,000
Job Title:

A skilled Guest Service Professional is required to enhance overall guest satisfaction.

Key Responsibilities:
  • Champion initiatives with operations teams to drive guest satisfaction, following up on action items and reporting to senior leadership
  • Manage VIP client inquiries and profiles, ensuring personalized service and maintaining strong business relationships
  • Oversee communication channels for VIP and priority bookings, ensuring efficient and professional responses
  • Conduct staff training on guest etiquette to improve guest interactions
  • Resolve guest complaints by gathering impartial feedback and identifying areas for improvement
  • Analyze and compile guest reviews to provide insights and summaries to senior leadership
Requirements:
  • Proven experience in guest experience management, customer service, or a related role in hospitality or the restaurant industry
  • Strong background in handling VIP client relations and resolving guest complaints
  • Ability to work collaboratively with teams at all levels to drive operational improvements
  • Experience in training staff on guest service standards and analyzing guest feedback to make actionable changes
What We Offer:
  • Career Progression: Opportunities for advancement within a high-profile hospitality group
  • Employee Benefits: Discounts on food and beverage as well as private health insurance


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