Customer Service and Administrative Coordinator

3 hours ago

Townsville, Queensland, Australia CBRE Full time

Overview

CBRE, the world's leading commercial real estate services and investment firm, is seeking a highly organized and customer-focused individual to join our team as a Customer Service and Administrative Coordinator in Townsville.

This role provides an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service to stakeholders, ensuring efficient Centre Management operations, and supporting administrative tasks.

About the Role

  • Provide high-level customer service to stakeholders, responding promptly to inquiries and managing incoming phone calls with professionalism and courtesy.
  • Maintain a safe, productive, and efficient office environment, ensuring office equipment is serviced, supplies are managed, and lost property is handled effectively.
  • Operate within a secure and healthy environment, prioritizing the well-being and safety of staff and customers.
  • Manage databases, merge letters, obtain reports, and distribute tenant invoices as required.
  • Foster positive relationships with tenants and respond promptly to their requests.
  • Act as a point of contact for supplier, tenant, and customer-related queries that reach the CMO.
  • Assist with administrative tasks and projects, including maintaining registers, booking travel, taking minutes, and providing detailed reporting.

Required Skills and Qualifications

  • Strong organizational skills and ability to prioritize work effectively.
  • Excellent communication skills, with a focus on professionalism and efficiency.
  • Intermediate computer skills, with proficiency in Excel desirable.
  • Professionalism, responsiveness, and attention to detail.
  • Able to work collaboratively with internal and external stakeholders.

Benefits

  • Work alongside an experienced and established team leader.
  • Flexibility and autonomy to showcase your initiative and deliver your best work.
  • Diverse opportunities for professional and career growth within a visionary organization.
  • A commitment to creating an inclusive environment that values diversity and supports employee development.
  • Proudly certified as a Family Inclusive Workplace in Australia, offering a range of policies, programs, and benefits to support employees' unique needs.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.

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