Accommodation & Hospitality Manager - Maintenance Director
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Accommodation & Hospitality Manager - Maintenance Manager to join our team at Accor Hotels. As a key member of our maintenance department, you will be responsible for overseeing and completing all general maintenance in a timely and efficient manner.
Key Responsibilities:
- Develop and oversee a preventative maintenance plan for the property, revising where necessary and conducting regular checks on all operating equipment.
- Coordinate, liaise with, and supervise external contractors that provide a 24-hour service, to ensure all work activities are carried out.
- Implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
- Provide leadership and direction to maintenance team members to ensure maintenance requests are actioned efficiently.
- Conduct general inspections of the property, recording the condition of property, plant, and equipment and fixtures and fittings.
- Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at the property.
- Monitor and maintain department expenses (including wages), ensuring the department is operating in a way that maximizes profitability and within budgetary guidelines.
- Record the costs of repairs done by maintenance personnel and contractors accurately.
- Prioritize tasks according to urgency and importance.
- Oversee waste management at the property, ensuring waste is removed at acceptable intervals.
- Ensure that maintenance stores are kept at the required par stock level.
- Order stock as required and in a timely manner, liaising with suppliers to negotiate rates.
- Keep well-informed regarding new trends, products, and ideas that may benefit the operation.
- Assist in the formulation and development and implementation of new standards and services as needed.
- Participate in scheduled training and development provided by Accor to improve self and department standards.
- Attend departmental and body corporate meetings as required.
- Compile reports as required.
- General public area cleaning duties, gardening duties, and pool maintenance tasks as required.
- Provide passionate and friendly service to external and internal guests at all times.
- Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features.
- Comply with all guest privacy and security procedures.
- Be trusted to follow correct procedures for all lost property items.
- Foster and encourage a culture of open communication with other departments such as housekeeping and front office to ensure requests are actioned appropriately with minimal disruption to guests.
- Handle all amenities, chemicals, and equipment according to specific instructions and workplace health & safety standards, ensuring maintenance team members do the same.
- Undertake special projects, as directed.
Requirements:
- A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department.
- Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills.
- A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous.
- Availability to carry out emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set, and/or failure of mechanical systems.
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