Product Support Specialist

5 days ago


Melbourne, Victoria, Australia Culture Amp Full time
About the Role

Empowering Customer Success at Culture Amp

Culture Amp is a leading employee experience platform that revolutionizes how companies create a better world of work. As a Product Support Specialist, you will play a critical role in empowering our customers to achieve their goals and objectives.

Key Responsibilities
  1. Provide Ongoing Training and Support

Develop and deliver training programs to help customer support teams optimize their workflows, operating procedures, and resources.

Implement Technology Solutions

Identify and implement technology to optimize processes and collaboration for customer-facing teams, ensuring they deliver high-levels of support.

Analyze Customer Data

Collect and analyze customer data to inform the development of workflows, operating procedures, and resources that enable support teams to excel.

Requirements
  1. Collaboration and Communication

Work effectively with cross-functional teams to achieve goals and objectives.

Problem-Solving and Analysis

Identify problems and develop logical solutions that address the needs of our customers.

Technical Expertise

Stay up-to-date with the latest technology trends and best practices in customer support.

About Culture Amp

Culture Amp is a global leader in employee experience, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams. We're passionate about making a better world of work and are looking for talented individuals to join our team.



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