Maintenance Manager
1 week ago
About Accor Hotels
Accor Hotels is a world leader in the hospitality industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The company deploys an integrated hospitality ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.
About the Role
We are seeking a strong leader with previous maintenance or engineering experience within a strata/MLR operation to join our team as a Maintenance Manager - Accommodation & Hospitality. As a key member of our maintenance team, you will be responsible for overseeing and completing all general maintenance in a timely and efficient manner.
Key Responsibilities
- Develop and oversee a preventative maintenance plan for the property, revising where necessary and conducting regular checks on all operating equipment.
- Coordinate, liaise with, and supervise external contractors that provide a 24-hour service to ensure all work activities are carried out.
- Implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
- Provide leadership and direction to maintenance team members to ensure maintenance requests are actioned efficiently.
- Conduct general inspections of the property, recording the condition of property, plant and equipment, and fixtures and fittings.
- Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at the property.
- Monitor and maintain department expenses (including wages), ensuring the department is operating in a way that maximizes profitability and within budgetary guidelines.
- Record the costs of repairs done by maintenance personnel and contractors accurately.
- Plan regular maintenance and upkeep of all equipment and keep accurate records, responsible for managing all planned maintenance projects.
- Prioritize tasks according to urgency and importance.
- Oversee waste management at the property, ensuring waste is removed at acceptable intervals.
- Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates.
- Stay informed regarding new trends, products, and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed.
- Participate in scheduled training and development provided by Accor to improve self and department standards.
- Attend departmental and body corporate meetings as required.
- Compile reports as required.
- Perform general public area cleaning duties, gardening duties, and pool maintenance tasks as required.
- Provide passionate and friendly service to external and internal guests at all times.
- Assist guests with all inquiries and complaints and provide accurate information to guests about property facilities and features.
- Comply with all guest privacy and security procedures.
- Follow correct procedures for all lost property items.
- Foster and encourage a culture of open communication with other departments such as housekeeping and front office to ensure requests are actioned appropriately with minimal disruption to guests.
- Handle all amenities, chemicals, and equipment according to specific instructions and workplace health & safety standards, ensuring maintenance team members do the same.
- Undertake special projects, as directed.
Requirements
- A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department.
- Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills.
- A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous.
- Availability to carry out emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system reset, and/or failure of mechanical systems.
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