Technical Support Professional
7 days ago
Amazon Robotics is seeking talented engineers to join our Technical Support Engineering team in Melbourne, Australia.
We combine technical expertise, customer obsession, and problem-solving skills to deliver exceptional results. If you thrive on solving complex technical problems, this could be the perfect opportunity for you.
Your key responsibilities will include:
- Incident Resolution: Analyze and resolve technical issues using our in-house ticketing system, focusing on hardware or software faults, robotics performance, server issues, and robotic station malfunctions.
- Collaborative Problem-Solving: Work closely with on-site robotics technicians and engineers to guide their troubleshooting efforts and partner with software developers to ensure seamless system integration.
- High-Severity Issue Management: Participate in live troubleshooting sessions, coordinate resolution efforts, and escalate when necessary, utilizing data sources like logs, dashboards, and data dumps to identify problematic components.
- Process Enhancement and Automation: Contribute to process improvements, participate in internal projects, and enhance our services for customers and the team.
About our team:
We are a global team of experts dedicated to providing world-class technical support. We offer comprehensive training, on-the-job mentoring, and opportunities for growth and professional development.
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