Technical Support Specialist

4 days ago


Melbourne, Victoria, Australia Peoplebank Australia Ltd Full time

We are seeking an experienced professional to join our dynamic team at Peoplebank Australia Ltd as a Technical Support Specialist. This role offers a unique opportunity to work on major ICT-based solutions, providing technical support for APIs and integrations.

Key Responsibilities:

  1. Maintain and configure APIs and applications.
  2. Troubleshoot API and integration issues, working closely with external vendors and level three technical teams.
  3. Use strong communication skills to interact with technical and business staff.
  4. Develop and maintain support documentation and reports.
  5. Apply ITIL methodology for incident management and service requests.

Requirements:

  • Experience working with APIs and/or integration.
  • Experience in administration and configuration of IBM API Connect.
  • Exposure to CRM systems.
  • Excellent communication skills.
  • Ability to manage competing stakeholder groups.
  • Experience in a support/operations role.

This is an excellent opportunity for individuals who are passionate about technology and possess strong problem-solving skills. Successful candidates will have the ability to communicate effectively with stakeholders and provide high-quality technical support.



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