Technical Support Leadership
5 days ago
Ocean Software, a trusted partner of defence forces and aviation organisations worldwide, is seeking an experienced Technical Support Leader to oversee the daily operations of our application support team.
The successful candidate will be responsible for managing a team of application experts, ensuring the delivery of high-quality technical support to our global customer base, and driving continuous improvement in service desk processes and performance.
Key Responsibilities:
- Lead and manage the customer support team ensuring high performance and efficiency.
- Support on prem and cloud-based deployments and implementations.
- Act as the primary escalation point for critical Technical Support issues.
- Own 'customer experience' metrics such as response times, resolution times, and CSAT.
Our ideal candidate will have 5+ years of experience in service management, leading technical support or application support teams, and hold ITIL foundation certification.
We offer a collaborative, high-performing team environment, access to cutting-edge technology, and opportunities for professional growth and development.
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Technical Support Analyst
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