Technical Support Professional

5 days ago


Melbourne, Victoria, Australia Fujitsu Full time

We are seeking enthusiastic individuals to join our team as Service Desk Officers. This role is perfect for those with two or three years of experience in customer service and technical support.

As a Service Desk Officer, you will be the first point of contact for end-users, providing support and troubleshooting technical issues while working in a dynamic, shift-based environment.

Key Responsibilities:

  • Respond to and resolve technical support requests via phone, email, or ticketing systems.
  • Provide basic troubleshooting and escalate complex issues to higher support levels.
  • Log, prioritize, and track service desk tickets, ensuring timely resolution.
  • Assist with password resets, account unlocks, and other common IT tasks.
  • Maintain clear and professional communication with users to ensure satisfaction.
  • Follow processes and procedures to ensure consistent and high-quality service delivery.

About Fujitsu:

We are an organization that values diversity, equity, and inclusion. We believe in the power of diversity to drive innovation and have received recognition for our commitment to these values. Our team-oriented environment fosters collaboration and growth.

Why Work with Us?

  • We put people first and strive to create a workplace where everyone can bring their full selves to work.
  • We offer tailored career paths across our global organisation to support your professional and personal growth.
  • Our customers trust us, and we take pride in delivering high-quality services.
  • We offer flexible work arrangements and a range of benefits to support your well-being.


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