Damage Assessment and Technical Support Professional

3 days ago


Melbourne, Victoria, Australia SZ DJI Technology Co., Ltd Full time

Job Summary:

SZ DJI Technology Co., Ltd. is seeking a highly skilled Damage Assessment and Technical Support Professional to join our team. As a key member of our technical support team, you will be responsible for assessing damage to electrical components, documenting findings, and providing technical support to customers and dealers.

Key Responsibilities:

  • Assess damage to electrical components and document findings through photographs, videos, and written notes.
  • Collaborate with cross-functional teams to share information and coordinate response efforts.
  • Prepare comprehensive reports summarizing assessment findings, including estimated costs of repairs and recommended actions.
  • Communicate effectively with stakeholders, such as engineers and managers, to provide updates on assessment findings and address any questions or concerns.
  • Provide product guidance, technical support, and training to dealers and customers via various channels, including phone, face-to-face, and on-site visits.
  • Foster strong relationships with clients to ensure issues are resolved promptly and additional support is provided as needed.
  • Perform other duties as assigned by management.

Requirements:

  • A bachelor's degree in engineering (Electrical, Mechanical, or similar) is preferred.
  • A minimum of two years of related experience is required.
  • Excellent mechanical aptitude and hand-eye coordination are essential.
  • Strong English language skills (both verbal and written) are necessary for effective communication.
  • Experience in fine detail repairs and manual dexterity are critical for success in this role.
  • Strong planning, organizational, and problem-solving skills are required to manage multiple tasks and priorities.
  • The ability to work independently and collaboratively within a team environment is essential.


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