Enterprise Client Success Manager
4 weeks ago
We are seeking a highly skilled Client Success Manager to join our team at Allura Partners. As a key member of our client success team, you will be responsible for managing a portfolio of enterprise clients and driving their success.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, trusted relationships with enterprise clients as their main point of contact.
- Client Onboarding & Training: Lead smooth onboarding, implementation, and training for new clients.
- Project Delivery: Ensure projects are delivered on time, within budget, and meet client expectations.
- Proactive Client Support: Address issues, optimise service delivery, and handle escalations.
- Client Success Planning: Develop success plans aligned with client goals for long-term satisfaction.
- Reporting & Communication: Manage client reporting, including SLA uptimes and contract requirements.
- Retention & Growth: Drive renewals and identify upselling opportunities to add value.
Requirements:
- 3 + years in a Client Success Manager role
- Account management, or project management within SaaS, with a track record of success in managing enterprise clients
- Excellent stakeholder management skills
- Experience using a CRM such as Salesforce is highly desirable
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