Enterprise Client Growth Specialist

1 month ago

Sydney, New South Wales, Australia Airwallex Full time

About Airwallex

We're revolutionizing the way businesses operate globally, and we need your expertise to help us scale.

Airwallex is a unified payments and financial platform for global businesses. Our cutting-edge technology empowers over 100,000 companies worldwide, including Brex, Rippling, Navan, Qantas, SHEIN, and many more. With a presence in over 20 offices across the globe, our team of 1,500+ innovators is committed to building the future of payments and finance.

As an Enterprise Client Growth Specialist at Airwallex, you'll play a crucial role in expanding our enterprise customer base in Australia. You'll collaborate closely with our platform team to deliver exceptional support to top-tier clients, from API implementation to post-go-live phase. Your relationships will extend across various internal teams, including sales, product, engineering, marketing, finance, and strategy.

You'll thrive in this role if you're a tech enthusiast with a passion for Fintech. You'll dive into our platform, solving complex problems, and working with customers to understand their needs and provide value to their business.

This role is based in Sydney or Melbourne.

Responsibilities:

  • Client Navigator: Guide our prestigious accounts through onboarding and expansion, maximizing their value.
  • Relationship Expert: Collaborate with internal departments to optimize processes and create new client value streams.
  • The Glue: Serve as the central point of contact for your complex client portfolio, fielding day-to-day questions while spotting trends and proactively addressing broader issues.
  • The Product Expert: Become a go-to expert for understanding how the Airwallex platform solves diverse business challenges.
  • The Visionary: Partner with clients to shape the future by suggesting new product avenues based on QBRs and client insights.

Requirements:

  • 8+ years in enterprise account management, ideally in Fintech or complex technology sales.
  • Understanding of lengthy sales cycles and nuances of enterprise relationships.
  • Excellent rapport-building skills across all levels, from C-suite executives to operations teams.
  • Project management experience: Simultaneously manage multiple clients and internal stakeholders to ensure everything stays on track.
  • PAYMENT SERVICES BACKGROUND: A deep understanding of payments significantly enhances success in this role.

Benefits:

  • A competitive salary of $150,000 - $200,000 AUD per annum.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.

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