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Customer Experience Director

1 month ago

Sydney, New South Wales, Australia Laminex Australia Full time

Laminex Australia is an Australian manufacturer with a rich history of contributing to the nation's iconic design ethos. We've been crafting quality products for over nine decades, gracing Australian homes and earning recognition through various platforms.

Our new retail operation at Windsor offers an exciting opportunity for a Retail Customer Experience Manager to lead our showroom team. As a multifaceted role, you'll be responsible for enhancing customer experiences, leading a talented team, and driving market disruption.

Key Responsibilities:

  • Customer Experience Enhancement: Develop and implement strategies to gather feedback, make data-driven improvements, and exceed sales goals.
  • Team Leadership: Mentor, motivate, and guide a team of designers to provide excellent customer service and meet sales targets.
  • Operational Savvy: Ensure the showroom operates smoothly, maintaining displays, managing inventory, and following up on quotes.
  • Market Disruption: Drive change and innovation, leveraging your entrepreneurial mindset to enhance B2C engagement.
  • Emotional Intelligence: Handle customer interactions with high emotional intelligence, resolving conflicts effectively, and ensuring customer satisfaction.

We're seeking someone with flexibility to adapt to a dynamic retail environment and manage various responsibilities effectively. If you have proven experience in a customer-facing sales role, strong leadership skills, and exceptional communication abilities, we'd like to hear from you.

Salary: $80,000 - $110,000 per annum, depending on experience.

Requirements:

  • Proven experience in customer-facing sales or hospitality.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal skills.
  • Proficiency in CRM systems and customer feedback platforms.
  • Operationally savvy with ability to manage and maintain a retail space.
  • High level of emotional intelligence and conflict resolution skills.
  • Industry-related experience in interior finishes highly desirable.