Customer Experience Director

2 weeks ago

Sydney, New South Wales, Australia Woolworths Group Full time
About BIG W

As a leading Australian retailer, BIG W has been a trusted partner for households across the country for over 50 years. Our commitment to delivering exceptional customer experiences has earned us a reputation as a leader in the retail industry.

Role Overview

We are seeking an experienced Marketing Manager to join our team in Surry Hills. In this role, you will be responsible for leading the creation and delivery of engaging customer experiences digitally and in-store. You will work closely with our Senior Marketing Manager to develop and implement strategies that drive business growth and improve customer satisfaction.

Key Responsibilities
  • Develop and execute comprehensive marketing plans that align with business objectives
  • Collaborate with cross-functional teams to ensure seamless execution of marketing campaigns
  • Analyze customer data and market trends to inform marketing decisions
  • Partner with the Senior Marketing Manager to deliver an omnichannel customer experience that integrates across all touchpoints
  • Make informed decisions based on customer insights, data-led market trends, and key performance indicators
Requirements
  • Previous experience as a Marketing Manager in a customer-centric brand
  • Strong knowledge of omnichannel marketing and customer experience
  • Ability to lead and collaborate with cross-functional teams
  • Excellent analytical and problem-solving skills
  • Bravery to try new things and think outside the box
What We Offer
  • A competitive salary of $120,000 - $150,000 per annum
  • A flexible 'work from anywhere' policy that gives you more control over your work, life, and wellbeing
  • Team discounts across our range of Woolworths Group brands
  • A range of programs to help you prioritize and manage your well-being
  • A progressive and competitive leave policy that gives you more space for what matters to you
Join Us

If you're a motivated and results-driven professional looking to make a meaningful impact in the retail industry, we encourage you to apply for this exciting opportunity.

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