IT Support Specialist
1 month ago
About Hellmann Worldwide Logistics
We are a global logistics company with a strong focus on relationship-building and customer satisfaction. Our team is passionate about providing exceptional services and making a positive impact on our customers' businesses.
As an IT Support Specialist in our Asia Pacific region, you will be part of a dynamic team that handles various supporting and troubleshooting roles. This includes end-user IT support requests, server and network maintenance, and coordination with regional IT, vendors, and third-party support.
The estimated salary for this role is between $55,000 and $80,000 per year, depending on your experience and qualifications.
Job Responsibilities- Handle end-user IT support requests and service calls with professional manners.
- Provide front-line/end-user/remote support in IT-related issues.
- Serve as the first point of contact for IT-related inquiries and provide timely resolutions.
- Maintain documentation (inventory, etc.) of IT-related services.
- Troubleshoot and diagnose IT incidents.
- Coordinate with regional IT, vendors, and third-party support to resolve complex issues.
- Diploma or higher in IT-related area.
- Minimum of 2 years of working experience in IT-related field.
- Experience in client-side support of MS Office and Outlook.
- Brief understanding of basic networking concepts and firewall knowledge is an advantage.
- Familiarity with Microsoft AD environment and IS system deployment is an advantage.
- A competitive remuneration package, including a base salary and bonus scheme.
- A strong and supportive leadership team.
- Opportunities for career growth and development within the company.
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