Air Logistics Customer Care Specialist
4 weeks ago
Melbourne, Victoria, Australia | Supply Chain Management | Vollzeit | AU2092180
We are seeking an experienced Air Logistics Customer Care Specialist to join our team in Melbourne.
Your Key Responsibilities:- Monitoring customer shipments and providing proactive updates to ensure seamless logistics operations.
- Supporting the customer onboarding process to drive business growth.
- Cultivating strong commercial relationships with customers to drive continuous improvement initiatives.
- Effective management of customer data, including integration into internal systems.
- Developing operational relationships with key stakeholders to enhance customer satisfaction.
- Providing regular performance analysis and reporting to inform strategic decision-making.
We look for potential, not just performance. To be successful, you will be open about your strengths and development needs and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives, and active listening.
You will possess:
- Excellent customer service skills, both verbal and written.
- A strong problem-solving ability and willingness to think outside the box.
- Strong computer skills and a fast learner, as we utilize our own internal systems.
Flexible Working Arrangements:
• Enjoy flexible working arrangements, including remote work options and flexible daily working hours.
• Take advantage of multiple site locations and work-life balance opportunities.
Professional Development:
• Access continuous professional development opportunities and regular career progression discussions.
• Emphasis on annual Individual Development Plans and supported training opportunities.
Net Zero Carbon Initiatives:
• Contribute to our Net Zero Carbon initiatives aiming to achieve carbon neutrality by 2030.
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