Air Logistics Operations Supervisor
4 weeks ago
At Kuehne+Nagel, we are seeking an experienced Air Logistics Operational Care Supervisor to join our team.
About Kuehne+NagelWe are one of the world's leading logistics companies, with over 80,000 employees at more than 1,300 locations across over 100 countries.
We value diversity and equal opportunity in our teams and believe that you can make a valuable contribution to our company.
Job SummaryThis role is key in ensuring operational requirements are met by working closely with customer care teams to ensure customer satisfaction.
You will drive our Operational Care team, enabling transport activities by executing bookings, entering orders, and generating all required export/import documentation while liaising with our Customer Care Teams (CCT) and Revenue Care (RC) teams to ensure all requirements are met in a timely and efficient manner.
Your Role- Lead the OCC team, ensuring common goals and responsibilities are shared and tracked within team members accordingly.
- Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customer's cargo.
- Ensure customer requirements are met through our operations, effectively communicate internally, and act on deviations.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Monitor and report on the operational performance of carriers and other vendors as well as ensuring strong data quality is available for timely and accurate customer reporting.
- Ensure cost awareness and efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the Customer Care Locations and Revenue Care Centres.
- Drive continuous improvement of processes and controls to improve service levels and efficiency.
- Strong customer and stakeholder relationship management focus.
- Knowledge and experience working within the Air Logistics Industry.
- Previous experience in a leadership role.
- Excellent written and verbal communication skills.
- Exceptional time management skills.
- Problem-solving mindset.
We offer a competitive salary of approximately $85,000 - $110,000 per annum, depending on location and experience. We also provide flexible working arrangements, including the ability to work from home, and opportunities for career progression and professional development.
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