Infra Operations Specialist

2 months ago

Bella Vista, Australia Group Enablement Full time

**We are Woolworths Group**

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Welcome to Group Enablement**

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business - to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.

**What willI be doing?**

This role is part of the Service Operations and Infrastructure Group and liaises with Business Customers, various IT departments, Service Providers and vendors. The role will be responsible for monitoring, analyzing and optimising the capacity and performance of the Woolworths on-premise and public cloud infrastructure by working with our partners to provide hands-on technical expertise and delivery. As an experienced IT professional with strong analytical skills essential for all aspects of Capacity and Performance management and reporting, you will also be heavily involved in setting standards ensuring the compliance to those standards by the support partners. This role also includes ensuring compliance with internal policies, industry standards, and regulatory requirements. You will bring your existing expertise in this area and take ownership and use an automated and proactive approach to maintaining the health and efficiency of the Woolworths IT infrastructure.
- Ensure partners deliver to contractual outcomes of Performance and Capacity management.
- Work with Service Providers and external Vendors to agree and maintain standards aligned with industry best practices.
- Operational ownership of Availability, Performance, & Capacity in relevant environments.
- Ownership for operational standards and practices in Woolworths ITIL-driven Capacity and Performance landscape
- Fulfilling ad-hoc requests for performance and capacity reviews and recommendations from the business.
- Monitor and analyze the utilization of IT resources, including servers, storage, network, and cloud services.
- Forecast future capacity needs based on trends, growth, and business requirements.
- Develop standardised reporting structures using a data repository updated real time and near real-time via automation of the data collections.

**What will I bring?**
- Years of progressive experience in Enterprise level IT environments hosted in private and public cloud platforms
- Experience with performance monitoring tools available in cloud platforms such as Azure, GCP
- Experience with enterprise monitoring tool sets such as Splunk
- Experience with Visualization Platforms such as Tableau, Looker(GCP)
- Experience with Data Analytics platforms such as BigQuery(GCP) and working with large datasets
- Proficiency with scripting languages such as Javascript, Python, PowerShell, SQL for automation of tasks and dataflows
- Familiarity with CI/CD, DevOps pipelines and Infrastructure as Code (IaC) such as Terraform, Ansible
- Experience in using Machine Learning Models for correlation and trending would be an advantage

**What will I experience?**

Our Team Members are at the heart of everything we do, and we’re always looking for ways to support your career journey and reward great work:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to you.

**Everyone belongs at Woolworths Group**
Diversity, equity, inclusion, and belonging are

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