Operations and Process Improvement Specialist
3 weeks ago
ANC Australia is a leading national last mile delivery and direct to consumer specialist, partnering with prominent retail and e-commerce customers.
We see ourselves as an extension of some of Australia's most iconic brands, fulfilling the customer promise through exceptional service.
Our purpose is to unlock the full potential of a customer's purchase by delivering on our promise. We achieve this by being the best at integrated last mile delivery for mixed and complex freight.
The OpportunityWe are seeking a highly motivated and proactive Operations and Process Improvement Specialist to join our Finance and Corporate Services Team. This role will be responsible for driving day-to-day processes related to Driver Pay and Client Invoicing, utilizing tools like the Hubb Transport Management System and Microsoft Excel.
The successful candidate will work closely with the DP Pay and Client Invoicing Manager to deliver process improvements, ensuring accurate and timely completion of tasks.
Key Responsibilities:- Perform weekly and daily tasks to facilitate accurate and timely processing of Driver Pay and Client Invoicing.
- Supervise and train a team of 2.5 employees to ensure timely and accurate completion of work, including closing out Driver Pay queries.
- Monitor, respond, and resolve Driver Pay queries in a timely manner, conducting root cause analysis to reduce errors and improve accuracy.
- Process Client credits, analyzing root causes to minimize errors and enhance accuracy.
- Collaborate with cross-functional teams to understand root causes and resolve issues.
- Advanced MS Excel skills.
- At least 3 years' experience in a similar role, preferably in finance or operational teams.
- Previous supervisory experience, including training and coaching others, is highly desirable.
- Familiarity with the Hubb Transport Management System is a plus.
- Detailed-oriented, high attention to detail, and accuracy-focused.
- Analytical mindset with the ability to identify patterns and root causes.
- Ability to manage multiple tasks with conflicting demands simultaneously, solve problems, meet deadlines, and maintain high-quality work.
- Excellent written and verbal communication skills.
- Proactive attitude towards problem-solving and process improvement.
$80,000 - $110,000 per annum, depending on experience.
About ANC AustraliaANC Australia is a dynamic organization that values innovation, teamwork, and customer satisfaction.
If you are a driven professional looking for a new challenge, please submit your application.
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