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Customer Service Officer

1 month ago

Adelaide Region SA, Australia Sika Corporation Full time

Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 300 factories with over 25,000 employees & an expanding team across Australia.**A little about the Role**
We are currently seeking a highly motivated
- **Call Centre Customer Service Officer **to join our Customer Service team at our
- **Gepps Cross SA Branch.**

Reporting directly to the Customer Service Supervisor, this dynamic, fast paced role will have you working closely with our Sales Representatives, assisting with customer service and advice on Sika products.
- Liaising with internal and external customers is a crucial element of this varied role. You’ll utilise your customer service skills to provide quality customer service.

**Exciting Challenges**
- Answer incoming / making outbound telephone calls
- Order entry and processing
- Process invoices and credits
- Customer support and enquiries
- Liaise with freight providers for delivery coordination
- Provide assistance to Sales and Logistics teams

**We Need Your Skills**
- Minimum 12 months experience within a Call Centre environment or similar role
- A strong understanding of Customer Service principles
- Be self-motivated, quick leaner, with a can do attitude
- Excellent interpersonal / communication skills and attention to detail
- Excellent computer skills / administrative skills

**Building Trust Every Day**
- We offer a supportive working environment with a strong, positive company culture
- Be part of an ever-growing Global Organisation (currently 18,000 strong and growing)
- We invest in our employees - you will be provided with all relevant training and development
- On-site parking
- Employee Benefits Program

Please click on the
- This role is being managed directly & recruited for by Sika Australia's HR team. We will reach out to our preferred agency partners in the rare instance we require additional talent options.**_Sika Australia is proud to be an Equal Employment Opportunity employer._**

**_We value and seek diversity in our workforce._**

**Contact**

**Job Category**
- Customer Service

**Job ID**
- 12414BR