Customer Service Officer

1 week ago

Adelaide Region SA, Australia HAYS Full time

An excellent Customer Service Opportunity to work in the manufacturing industry.

**Your new company**

They are proud to be manufacturing in Australia and have a history within Australia. They are passionate about their commitment to safety, health and environmental sustainability making it integral to their business.

**Your new role**

Due to an expanding team multiple positions are available to join this high-volume customer service team. Your role will be to take inbound and make outbound calls to internal and external stakeholders. You will be able to think quickly on your feet and be able to provide an exceptional customer experience. You will be a problem solver and be able to assist in the tracking and processing of orders and organising orders to get to destination.

**What you'll need to succeed**

To be considered for the role, we are looking for a friendly, courteous, and enthusiastic customer service specialists with:

- Strong written and verbal communication skills
- Previous experience working in a contact centre
- Strong time management and organisational skills
- The ability to build strong rapport and empathise with customers
- Proficient knowledge of using Microsoft Office suit
- You will be adaptable and resilient.
- You will be computer savvy and able to manage multiple computer systems at once.
- Abstract thinking is required in this role along with a high level of critical thinking, and time management.

**What you'll get in return**

This team is open to you bringing ideas and solutions to improve the processes and procedures; thus, you will have an opportunity to be a part of a team that works to streamline the customer experience. There is an excellent culture within this organisation, with reward and recognition a large part. Along with this you will have extensive training and the opportunity for development.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2783594

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