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Customer Service Officer

2 weeks ago

Adelaide Region SA, Australia BGIS Full time

**BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team.

**The Role**

The responsibilities of the **Customer Service Officer **include:

- Answer incoming calls from clients;
- Answer inquiries;
- Lodging work requests using the nominated CMMS;
- Handle complaints;
- Data entry
- Interpret and action the request within 3 minutes.
- Provide prompt, accurate and timely customer reporting on service levels, KPIs, overdue work orders onsite and rectification.
- Liaise with service providers and Facilities Managers to clarify technical issues about the diagnosis of faults and the responsibility for their rectification.
- Data entry and maintenance of customer/potential customer databases.

**Skills/Experience**
- Strong demonstrated experience working in a Customer Service Centre environment.
- Demonstrated understanding of customer service principles.
- Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome, and professionalism.
- Demonstrated attention for detail and grammar.
- Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access.
- Good keyboard skills, speed, and accuracy.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
- High School Certificate or equivalent.
- Previous experience in a customer service centre.

**Culture**
At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**
BGIS offers Professional Development opportunities, excellent Company Benefits, and an exceptional Employee Recognition Program.
- Flexible working arrangements
- Employer of Choice
- Professional development and growth opportunities.
- Paid Parental and Volunteer Leave.
- Donation Matching and much more

Join us at BGIS, where your passion for leadership and service delivery will make a significant impact.
- It is the policy of BGIS that all successful employees consent to a national police check. _
- To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status._