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Inbound Customer Service Officer

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Adelaide Region SA, Australia Chandler Macleod Full time

Inbound Customer Service Officer

Customer Service Officers work under the general direction of leadership groups to support operations and make decisions within procedural guidelines.

Start Date 26th of September

Available to be rostered across Monday to Friday 08:00AM - 20:00PM & Saturday 08:00 - 16:00PM.

Role responsibilities
- assisting customers to access, navigate services across a range of payments, programs and services.
- resolving routine customer enquiries and escalating where appropriate through formal channels
- assessing customer needs and delivering clients products or services/
- resolving routine customer enquiries and escalating where appropriate through formal channels

KEY SKILLS/PERSONAL ATTRIBUTES
- Good level of English language, written and strong verbal communication
- Work effectively as part of a team environment to achieve own and team objectives
- Ability to explain information and manage conversations
- Manage time and organise own workload
- Ability to undertake and complete specified training
- Achieve set tasks and see them through to completion
- Experience with KPI's