Customer Service Officer

3 days ago

Adelaide Region SA, Australia HAYS Full time

Recruiting now for State and Federal Customer Service Vacancies

**Your new company**
Hays are looking for passionate and experienced Customer Service Officers across a number of State and Federal Government departments. These roles are in a temporary capacity, across timeframes of as little as a couple of weeks through to 12 months and are paying between $32 to $45 per hour.

**Your new role**
As a Customer Service Officer in government, you will be working across inbound and outbound customer service centres managing sensitive customer enquiries while following government policies and procedures. Most of our Government Customer Service Centres are based in the CBD in modern office environments. You will be required to be empathetic to the customer need and provide accurate policy driven information along with performing administrational duties.

**What you'll need to succeed**
- Exceptional verbal and written communication skills
- The ability to work under pressure, in a fast-paced environment with high accuracy.
- The ability to continuously update yourself on current policies, procedures, and legislation at department direction.
- The ability to receive feedback and follow manager direction
- Previous experience working within a Call Centre or Customer Service environment is highly desired
- The ability to work with sensitive information and maintain customer privacy
- Strong administration skills
- Hold or be willing to obtain a National Police Clearance
- Hold or be willing to obtain a Working with Children Check (department specific)
- Be willing to commence in a role at short notice

**What you'll get in return**
A temporary role within a Government department, with a competitive hourly rate.

Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of Superannuation fund
- Online Timesheet submission and approval
- No hidden feed or costs for our services
- An online training platform to upskill yourself
- Regular contact with local Adelaide consultants throughout the duration of your assignment

**What you need to do now**

If this isn’t quite what you are looking for but you are looking for a new career path please call us for a confidential conversation about your career.

**LHS 297508** #2707021

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