Event Sales and Experience Specialist

6 days ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS_
- _Salary_
- _Full Time_

**About Capella Hotels and Resorts.**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**Position Summary**

To provide exceptional guest experience and support to the Events Sales & Planning department and operations, contributing to the maximisation of hotel revenue and profitability. This role requires a strong focus on customer service and attention to detail.
- Provide administrative support for the department, including proposal and contract preparation, menu creation, place card and table plan typing, and other clerical tasks.
- Efficiently utilise the catering system to manage event details and generate reports.
- Prepare and distribute internal and external event confirmations.
- Attend and contribute to daily briefings, event confirmation meetings, and other relevant meetings.
- Assist with hotel inspections, promotions, and sales lead follow-up to maximize conversion and revenue.
- Participate in BEO meetings, implement adjustments, and communicate changes effectively.
- Adhere to Capella standards for telephone etiquette and provide courteous service to clients.
- Collaborate with team members to maintain strong client relationships and develop sales initiatives.

**Talent Profile**
- Preferred qualifications in Hospitality or Sales/Marketing.
- Experience: 1 year of previous catering sales or events environment experience in luxury hotels/resorts or the hospitality sector.
- Knowledge of Hotel Property and Catering Management Systems (OPERA).
- Proven customer service experience.
- Demonstrates organizational and time management skills.
- Demonstrates strong communication and interpersonal skills.

**Working with Capella Sydney**
- Be part of a dynamic and supportive work environment
- Work in beautifully crafted spaces and amenities in a Heritage building.
- Online training courses for personal and career development
- Full uniform provided and laundered.
- Complimentary shift meals.
- Hotel and Group Discounts.
- Ability to grow and develop within and opportunities with the group.

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