Customer Service Coordinator

5 months ago

Welshpool, Australia Coates Full time

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role at **Welshpool Portables **awaits**:
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Contribute to the achievement of team KPI’s - customer loyalty, sales revenue, safety
- Complete a variety of branch administrative duties - generate hire schedules, invoicing etc

**About you**:
As well as your natural customer service skills and strong work ethic, you will ideally:

- Have a friendly and sociable personality
- Thrive in a fast-paced work environment
- Be a quick learner with a high level of attention to detail
- Have intermediate computer skills (MS Word, MS Excel)
- Previous experience in a customer service role, and a genuine interest in helping others
- A proven ability to adapt to changing priorities and work conditions - _you enjoy working in a dynamic environment and can flex to meet shifting needs_
- Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions

**What you'll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- ** Monday - Friday 8am til 4pm.**
- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you

  • Customer Service and Administration Coordinator

    5 months ago

    Welshpool, Australia ELAN ENERGY MATRIX PTY LTD Full time

    **Join Us in Shaping the Future of Resource Recovery!** **About Us**: Elan Energy Matrix was founded in 2012 with the vision to transform the tyre recycling industry from the ground up, and we now operate as one of the largest waste tyre collection and processing companies in Western Australia. Our Australian family-owned business is expanding, and we are...

  • Service Coordinator

    5 months ago

    Welshpool, Australia Terex Corporation Full time

    Job Description: Position Summary The purpose of this position is to deliver exceptional customer service as a liaison for the coordination of service works for Genie New South Wales field and workshop service department. **Responsibilities**: - Coordinate daily service works for field and workshop.- Scheduling and reporting for field service, workshop...

  • Service Coordinator

    7 months ago

    Welshpool, Australia Engineering Networks Pty Ltd Full time

    Permanent Opportunity - Welshpool Location - Join a growing team **Service Coordinator** My client provides specialist services within the Electrical industry. They are looking for a driven Service Coordinator to allocate, manage and support a team of technical services specialists to ensure excellent customer service. - The role, office based in...

  • Customer Project Coordinator

    5 months ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Reporting to the Customer Projects Manager, the position is to provide support to Customers by coordinating Sales, Planning & Operations activities for reman components supply & shutdowns. Your role will see you ensuring all support aspects of a customer shutdown are met. This is not limited to being able to analyse and interpret...

  • Customer Project Coordinator

    5 months ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Reporting to the Customer Projects Manager, your position is to provide customer support by coordinating sales, planning & operations activities for reman components supply & shutdowns. You'll handle customer queries, process orders and quotes, and maintain our outstanding customer experience standards. You’ll also analyse and...

  • Service Administrator Coordinator Welshpool

    6 months ago

    Welshpool, Australia IPA Personnel Services Full time

    **Service Administration - PMP Coordinator - Perth** Our client operates a rental business for equipment **WHAT YOU WILL LOVE** - Full time - Permanent role - We encourage a flexible and healthy work-life balance for all our employees - 5 weeks leave - 9-day fortnight or Monthly Day Off (optional) **WHAT YOU WILL BRING** - Certificate II and III Business...

  • Customer Service Officer

    2 weeks ago

    Welshpool, Australia Michael Page Full time

    12 Month Full Time Contract!Free On-site Parking!About Our ClientA long term partnership client, is highly trusted. With a commitment to exceptional service and industry expertise, we help businesses stay productive and efficient with reliable, tailored solutions.Job Description Take customer orders via phone and email, input them into the Business Central...

  • Service Parts Coordinator

    5 months ago

    Welshpool, Australia Komatsu Full time

    16 Weeks Paid Parental Leave - Monday to Friday roster or optional 4 day week condensed roster - Based in Welshpool with free onsite parking*** **The Opportunity**: Seeking a Service Parts Coordinator to join our Welshpool Service team. In this role, you will provide essential support to our Project Support Group and Perth Service Department. Your primary...

  • Customer Service

    5 months ago

    Welshpool, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Customer Relationship Coordinator

    3 weeks ago

    Port Welshpool, Victoria, Australia The Resources Hub Full time

    Job OverviewThe Resources Hub is seeking a highly skilled CUSTOMER RELATIONSHIP COORDINATOR to join our team in the dynamic mining equipment industry. As a key member of our sales team, you will be responsible for fostering and growing client relationships while delivering exceptional service.About the RoleDevelop and maintain long-term relationships with...

  • Customer Service Manager

    6 months ago

    Welshpool, Australia Northside Rentals Full time

    Duties of the Customer Service Manager is as follows: **Responsibilities**: The Call or Contact Centre and Customer Service Manager is responsible for organising and control the operations of call or contact centres, review customer services, and maintain sound customer relations. **Main duties**: - Developing and reviewing policies, programs and...

  • Customer Service Officer

    6 months ago

    Welshpool, Australia Veolia Environmental Services Full time

    **The Opportunity**: As a Customer Service Officer, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s council customers and their residents. This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data,...

  • Customer Service Officer

    5 months ago

    Welshpool, Australia Veolia Environmental Services Full time

    **The Opportunity**: As a Customer Service Officer, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s Council customers and their residents. This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data,...

  • Customer Service Officer

    5 months ago

    Welshpool, Australia Veolia Environmental Services Full time

    **The Opportunity**: As a Customer Service Officer, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s Council customers and their residents. This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data,...

  • Customer Service Officer

    5 months ago

    Welshpool, Australia Veolia Environmental Services Full time

    **What’s on offer** - Flexible working hours - Supportive team environment and plenty of training - Genuine career progression - On-site parking **The Opportunity** As a Customer Service Officer, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s Council customers and their residents. This...

  • Customer Service Specialist

    3 months ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Elevate your customer service skills to new heights as you partner with a team of customer service professionals dedicated to delivering unparalleled service. This opportunity not only allows you to meet and exceed customer expectations but also provides a stepping stone for progression within the customer support division and within the...

  • Customer Service Representative

    3 months ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be...

  • Customer Service Officer

    5 months ago

    Welshpool, Australia Totally Workwear Full time

    **ABOUT US** Totally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few. TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive...

  • Customer Service Officer

    5 months ago

    Welshpool, Australia The Recruitment Alternative Full time

    **Market leader in innovative packaging materials**: - **Supportive and dynamic business with long-term employment outlook**: - **Excellent employee benefits** **About the Role**: Our client is an Australian market leader in the supply of innovative and premium packaging materials. This is an exciting opportunity to demonstrate your exceptional...

  • Customer Service Representative

    6 months ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be...