Customer Service Representative

7 months ago

Welshpool, Australia Auto Parts Group Pty Ltd Full time

Supportive Team Environment
- Rewarding Monthly Bonus Structure
- Monday - Friday family friendly hours

**About Auto Parts Group**:
At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_

You’ll be joining an industry-leading organisation that listens to our customers, is building our external brand and reputation as a leading disruptor and partner to the industry that focuses on operational excellence and has a supportive and engaging team environment.

**About the role**

The primary role of our Customer Service Representative is to:

- Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery.
- Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience.
- Respond to customer escalations, order allocation, part profile & inventory records.
- Maintain departmental KPI’s and focus on continuous improvement.

**About you, skills and experience**

We are looking for someone with the right attitude and the ability to be adaptable, think on your feet, communicate efficiently, and work well within a team.

We are looking for a Customer Service Representative who is:

- Passionate about customers.
- A service expert with some sales experience and a demonstrated ability to build and maintain customer relationships.
- Able to work in a team environment and contribute to the team’s success as well as also work independently.
- Highly motivated driven and self-starter.
- Punctual and reliable with a proactive work ethic.
- A natural problem solver who is solutions focused with sound computer skills.
- Driven by customer satisfaction, which is at the centre of every decision you make.
- A confident communicator looking for an awesome opportunity in a growing company.

**Benefits**:

- We want you to be at your best here, and we're focused on helping you do it your way. So here are some ways we create a balance between your work life and non-work life. We provide:_
**_Training: _**_Full training and ongoing support will be provided with all necessary business resources, tools and technology._
**_Business perks: _**_You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas through our FlareHR partner._
**_Events: _**_We love to celebrate our achievements and have regular team catch ups including monthly get-togethers and local awards and Annual Awards._
**_Wellbeing: _**_We know life can get in the way sometimes and we have our Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for our team and their immediate family._
**_APG Me Day:_**_ We have introduced a new initiative which all about "you". This is a paid, planned day for our team to use for whatever they want. A birthday, a cultural day or just a relax day._
**_Diversity:_**_ We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures._
**_Security:_**_ _**_We have been in business for nearly 30 years and continue to get stronger year after year. We like to offer our team the same job security._
**_About the work environment_**_ _
- There's never been a better time to join our dynamic team as we continue to deliver on our commitment to continuous improvement, embracing technology and our drive for safety._
- _
**Our** **Team**
Without a doubt, our most significant investment is in our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people and giving them the right development and the means and motivation to realise their full potential.

A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals. And it all starts with you.

**Interested**
Please click on the "**Apply"** button and submit your resume.

  • Customer Service Representative

    4 months ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be...

  • Customer Service

    7 months ago

    Welshpool, Australia Totally Workwear Full time

    **ABOUT US** Totally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few. TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive...

  • Customer Support Representative

    6 months ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter: This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers' needs. You will be the key point of contact for queries related to parts interpretation, quotes, sales...

  • Sales and Customer Service Representative

    4 weeks ago

    Port Welshpool, Victoria, Australia Veolia Full time

    Veolia ANZ - Waste Sales TeamWe are seeking a skilled Sales and Customer Service Representative to join our Waste Sales team in Perth. Based in one of our convenient locations, this entry-level position offers an excellent introduction to sales and customer service in the thriving waste management sector.About the OpportunityA fantastic opportunity to...

  • Customer Service and Sales Representative

    1 month ago

    Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full time

    Komatsu Australia is committed to creating value together, fostering an inclusive culture where all employees thrive. As a Customer Service and Sales Representative, you will be part of this dynamic team.About the RoleThis role is designed for individuals who are passionate about delivering exceptional customer service and sales outcomes. You will be...

  • Trainee Customer Support Representative

    4 weeks ago

    Welshpool, Australia Komatsu Full time

    **What is a Customer Support Representative (CSR)?** As a CSR you will provide assistance to both internal and external customers with all parts quotes, sales and order tracking. Along with liaising with local vendor and transport providers to best support our customer’s needs, ensuring that the operational standards set by our Komatsu Customer Support...

  • B2b Customer Support Representative

    2 months ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Join the B2B Customer Support Representative team and find true work / life balance in this fully remote opportunity. Liaising with Komatsu's largest clients, primarily in a B2B piece parts ordering and supply capacity, you will nurture and grow existing relationships, whilst delivering ongoing improvements and efficiencies in the...

  • Customer Service Officer

    6 months ago

    Welshpool, Australia Totally Workwear Full time

    **ABOUT US** Totally Workwear is a market leader in the supply of workwear, PPE and corporate image wear nationally. We represent iconic brands such as King Gee, Hard Yakka, Steel Blue, Blundstone and FXD to name a few. TwwGlobal is a highly successful family owned business that includes a dedicated Commercial Sales division, together with an extensive...

  • Field Service Representative

    3 months ago

    Welshpool, Australia Epiroc AB Full time

    **CR Powered by Epiroc**, is a global supplier of industry-leading solutions to the mining sector. We engineer the most advanced physical and digital solutions for the world’s best miners to unlock productivity, enhance safety, and reduce maintenance requirements. Our leading products include designing and manufacturing ground-engaging tools (G.E.T), cast...

  • Technical Service Representative

    6 months ago

    Welshpool, Australia Komatsu Full time

    Global OEM who will invest in your development and training. - Recognition and awards with fantastic employee benefits and a family focus. - Permanent role with stability. **The Opportunity**: Komatsu is offering a unique chance for skilled HD Fitters or HV Electricians to join our team as **Technical Service Representatives **providing support across Rio...

  • Customer Support Sales Representative

    1 month ago

    Welshpool, Australia Komatsu Full time

    *** **The Opportunity**: At Komatsu, your role as the Customer Support Sales Representative Outbound is to give great customer service and offer solutions. You’ll be trained as an expert with our range of heavy mobile equipment aftermarket parts and services, so you’re well prepared to make phone calls and build relationships with our clients. To...

  • Trainee Customer Support Representative

    4 weeks ago

    Welshpool, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.What is a Customer Support Representative (CSR)?As a CSR you will provide assistance to both internal and external customers with all parts quotes,...

  • Technical Services Representatives

    7 months ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity** Explore a rare opportunity with Komatsu! We're inviting proficient HD Fitters and HV Electricians to join us as Technical Service Representatives & Product Support Advisors, delivering support across client sites throughout Western Australia. As a key player, you'll have the option to oversee the fleet health of either of these...

  • Inside Sales Representative

    3 months ago

    Welshpool, Australia BlastOne Full time

    **About Us** BlastOne, a family-owned Australian enterprise, has evolved into a global frontrunner in the Corrosion Control and Protective Coatings Industry. With a rich history spanning over 40 years, we remain steadfast in our commitment to delivering superior industrial projects, products, and services that consistently surpass the expectations of our...

  • Customer Support Sales Representative

    1 month ago

    Welshpool, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The Opportunity:At Komatsu, your role as the Customer Support Sales Representative Outbound is to give great customer service and offer...

  • Sales Representative

    5 hours ago

    Welshpool, Australia Laminex AU Full time

    **Our Australian Made Story** You know you’ve found the right place when you feel like you belong. Where you mix with people with shared values and drive. Whose energy sparks your own, and where you feel like you’re part of something great. That’s what you’ll find at Laminex. We’ve been Australia’s leading manufacturer of decorative surfaces...

  • Sales Representative

    1 month ago

    Welshpool, Australia Wurth Australia Full time

    **Welshpool** **DID YOU KNOW THAT OUR **CEO** STARTED HIS CAREER AS A SALES REPRESENTATIVE AT WURTH AUSTRALIA? Where would you like to take your career?** Now it is your opportunity to develop, or kick start your own sales career at Wurth Australia and be part of our ongoing success. We are an international, privately owned family company with 88,000...

  • Customer Support Representative

    7 months ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Engage with customers and expand your existing parts interpretation or mechanical knowledge as part of our Customer Support Centre in Welshpool. Assist Komatsu customers and collaborate with the wider Komatsu team as you support all queries regarding parts interpretation, quotes, sales orders and deliveries. **Roster**:Predictable 8...

  • Customer Support Representative

    6 months ago

    Welshpool, Australia Komatsu Full time

    Engage with customers and expand your existing parts interpretation or mechanical knowledge as part of our Customer Support Centre in Welshpool. Assist Komatsu customers and collaborate with the wider Komatsu team as you support all queries regarding parts interpretation, quotes, sales orders and deliveries. **Roster**: Predictable 8 hour shifts between...

  • Customer Service

    6 months ago

    Welshpool, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...