Customer Service Representative

3 months ago

Welshpool, Australia Auto Parts Group Pty Ltd Full time

Supportive Team Environment
- Rewarding Monthly Bonus Structure
- Monday - Friday family friendly hours

**About Auto Parts Group**:
At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_

You’ll be joining an industry-leading organisation that listens to our customers, is building our external brand and reputation as a leading disruptor and partner to the industry that focuses on operational excellence and has a supportive and engaging team environment.

**About the role**
The primary role of our Customer Service Representative is to:

- Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery.
- Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience.
- Respond to customer escalations, order allocation, part profile & inventory records.
- Maintain departmental KPI’s and focus on continuous improvement.

**About you, skills and experience**
We are looking for someone with the right attitude and the ability to be adaptable, think on your feet, communicate efficiently, and work well within a team.
We are looking for a Customer Service Representative who is:

- Passionate about customers.
- A service expert with some sales experience and a demonstrated ability to build and maintain customer relationships.
- Able to work in a team environment and contribute to the team’s success as well as also work independently.
- Highly motivated driven and self-starter.
- Punctual and reliable with a proactive work ethic.
- A natural problem solver who is solutions focused with sound computer skills.
- Driven by customer satisfaction, which is at the centre of every decision you make.
- A confident communicator looking for an awesome opportunity in a growing company.

**_Benefits_**:

- We want you to be at your best here, and we're focused on helping you do it your way. So here are some ways we create a balance between your work life and non-work life. We provide:_
**_APG Me Day_**_: A day that is all about "you." This is a paid, planned day for our team to use for whatever they want._
**_Paid Parental Leave: _**_We have newly introduced paid parental leave for all permanent employees._
**_Training_**_: Full training and ongoing support will provide all necessary business resources, tools and technology._
**_Business perks_**_: You have access to exclusive discounts and vouchers from leading retailers._
**_Events_**_: We love to celebrate our achievements, and we have regular team catch-ups, including monthly get-togethers, local awards, and Annual Awards._
**_Wellbeing_**_: Employee Assistance Program (EAP), which provides access to free, confidential counselling for our team and their immediate family._
**_Diversity: _**_Our business includes a diverse group of talented people of all ages, nationalities, abilities, and cultures._
**_Security_**_: We have been in business for 30 years and continue to get stronger year after year_

**Our** **Team**
Without a doubt, our most significant investment is in our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people and giving them the right development and the means and motivation to realise their full potential.
A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals. And it all starts with you.

**Interested**
Please click on the "**Apply"** button and submit your resume.

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