Customer Service Officer
6 months ago
**The Opportunity**:
As a Customer Service Officer, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s council customers and their residents.
This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data, records and files pertaining to residential services.
This role will be based in our corporate office in Welshpool 6106.
**What's on offer**:
- Fast paced role with career progression opportunities
- Work in a high performing and collaborative team
- On-site parking
**What you'll be responsible for**:
- Answer and manage incoming calls received in the residential call centre
- Schedule bin repairs in ECHO system
- Prepare daily bin maintenance run sheets
- Enter daily data into customer service report for responsible Council customers
**What you'll need to be successful**:
- Experience in an administrative and customer service based role
- Proficient computer skills, particularly in Microsoft Excel and Google Sheets.
- Ability to manage difficult customers and set service expectations
- Accuracy and attention to detail
**A Veolia Career**:
All of our employees are entitled to:
- Employee share plan
- Annual salary review with bonus
- Support to pursue educational and development opportunities
- Access to endless career options and pathways, Veolia promotes from within
- Employee Assistance Program (EAP)
- Bupa health insurance discount
- Corporate Discounts
- Fitness Passport
- Volunteer Opportunities
- Salary sacrificing (i.e. super, novated leases)
We are a Circle Back Initiative Employer and commit to respond to every applicant.
Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.
Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.
Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.
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