Customer Service Officer

5 months ago


Welshpool, Australia The Recruitment Alternative Full time

**Market leader in innovative packaging materials**:

- **Supportive and dynamic business with long-term employment outlook**:

- **Excellent employee benefits**

**About the Role**:
Our client is an Australian market leader in the supply of innovative and premium packaging materials.

This is an exciting opportunity to demonstrate your exceptional communication, problem solving and customer service skills in dealing with a wide range of customers. Working collaboratively within the small team this is a busy and varied role, your focus will be to ensure customer queries, sales orders and reports are completed accurately and in a timely manner.

**What’s great about this role**:

- Be part of a supportive and fun team
- Strong team values with genuine career development opportunities
- Monthly bonuses and monthly profit share

**Duties**:

- Identifying and fulfilling customer needs to achieve satisfaction
- Track and advise internal staff of order entry & picking/packing mistakes
- Respond and action customer mistakes/complaints or issues
- Perform other ad-hoc duties as assigned by management

**Skills and Experience**:

- Minimum 2 years’ experience in a similar customer service role
- Professional telephone manner
- Strong written and verbal communication
- Excellent problem solving and decision-making skills
- Proficient skills in Microsoft Office suite
- Good team player

**How to apply**

**Job ID: TB12467/01



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