Customer Service

6 months ago

Welshpool, Australia Wabtec Full time

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your careeror your job title it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

MANUFACTURE:
Customer Service are required to assist the sales team to identify heat exchangers, utilizing equipment make and model, OEM part numbers, and dimensional sketches. liaise with engineering to confirm sizing and performance.

OVERHAUL:
Customer Service are required to price and quote all MESABI overhauls. Utilizing assessment sheets, pictures and liaising with the overhaul supervisor.

SERVICE:
Customer Service are required to price and quote the servicing of all (NON-MESABI) heat exchangers. Utilizing assessment sheets, pictures and liaising with the service supervisor.

PARTS:
Customer Service are required to price and quote all parts, in stock, manufactured, and vendor supplied. Utilizing our inhouse software, stock control sheets and liaising with vendors.

QUALITY:
Customer are required to manage all customer complaints. Utilizing our in house software and liaising with all departments to ensure a positive outcome.

RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO:
- Liaise with the sales, customers, and engineering to identify replacement heat exchangers and parts.- Calculate price and generate quotations for all heat exchangers, parts, and services.- Process all purchase orders.- Manage customer queries and complaints.- In house sales.

PERFORMANCE MEASURES:
- Attends all toolbox and safety meetings.- Observes safe work practices and follows safety procedures.- Maintains a high standard of housekeeping.- Presents for work on time and in a fit state for all shifts.- Attendance for work must not exceed the sick days allowed per year (if so, justification would be needed).- Carries out all duties directed by the shift supervisor or management in a safe and timely manner.- All work-related injuries, incidents, and hazards to be reported immediately to management.- Process improvement projects/activities and system audits documented appropriately and completed within agreed timeframes.- Positive and collaborative contributions during team meetings.

PERSON SPECIFICATIONS (COMPETENCIES):
License & Certificate:
- Australian “C” Class Drivers’ License (_desirable_).- Trade Qualification (_Mechanical, Radiator, Automotive or equivalent is desirable_).

Experience/Qualifications:
- Sound mechanical knowledge/aptitude _(desirable)._- Knowledge of the imperial measurement system _(essential)._- Experience working on heavy duty equipment, automotive equipment _(desirable)._- Basic computer and software knowledge _(essential)._- Understand of Safe Work Practices/Stop Work Instructions/JHAs/Risk Assessments _(essential)._

Personal Characteristics:
- Commitment to safety in the workplace.- High attention to detail.- Able to work unsupervised.- Good verbal and written communication skills.- Sense of priority and urgency.- Able to work in a multicultural, team environment.- Able to pass random drug & alcohol, fitness for work.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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