Aps5 Internal Review Office

4 days ago

Melbourne, Australia Chandler Macleod Full time

**Location***
- Melbourne, Victoria
- **Category***
- Office Support
- **Salary**
- $55.24 AUD - $55.24 AUD Hourly
- **Posted**
- 09-Feb-2024
- **Work type**
- Casual/Temp
- **Contact**
- Claudia Leiva
- **Reference**
- BH-156931
- **Applications close 15.00 PM AEST, 15th of February 2024**
**Mandatory: Australian Citizenship required to work within Federal Government.**

**About the Organization**:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne and Geelong.
**Branch**:
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner as outlined in the Agency Service Charter.
The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of internal reviews and the Agency’s reputation. The IRT assists participants who seek internal reviews and make decisions that are timely, consistent and clearly explained.
**About the role**:

**Responsibilities may include but are not limited to**:

- Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
- Undertaking evidence-based decision making as prescribed in the Agency Act, Agency rules, Operational Guidelines and Agency policies.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

**Mandatory**:

- Strong verbal and written communication skills.
- Understanding of NDIS Act
- Internal Review experience
- Current Police Check, o ability to obtain one.

**What you will bring to the role**:

- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

**How to apply**:


**Applications close 15.00 PM AEST, 15th of February 2024

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