Aps5 Internal Review Officer

4 weeks ago

Melbourne, Australia Chandler Macleod Full time

**About the Organization**:
This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office location in Richmond.

**About the role**:
The APS5 Internal Review Officer -Planning is responsible for delivering a streamlined approach to manage the participant experience of internal reviews and the Agency’s reputation. You will assist participants who seek internal reviews and make decisions that are timely, consistent and clearly explained.

**Responsibilities may include but are not limited to**:

- Work with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
- Undertake evidence-based decision making as prescribed in the Agency Act, Agency rules, Operational Guidelines and Agency policies.
- Monitor and manage caseloads, ensuring internal reviews are completed within set timeframes.
- Contribute to quality improvement activities to enhance service delivery practice, processes and systems.

**MANDATORY**
- Experience working in a similar role under Australian rules and regulations.
- Good critical thinking skillset.
- Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office.
- Demonstrated commitment to ongoing professional development.
- Current Police Check, o ability to obtain one.

**What you will bring to the role**:

- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

**How to apply**:
**Mandatory: Australian Citizenship required to work within Federal Government.**

**Applications close 15.00 PM AEST, 22nd June 2023

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