Internal Review Officer

3 weeks ago

Melbourne, Australia Talent International Full time

australia melbourne contract up to au$55.24 per hour**The Opportunity**
This Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalized plan and support team.

You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven plans & complaints reviews. This role is based in Richmond or Geelong.

12 Month initial term contract paying $55.24 per hour + Super.

**The Role**
**APS 5 Internal Review Case Officer** Your responsibilities will include:

- Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
- Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

**About you**
- An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longer-term initiatives.
- Experience supporting and working with people with disability and / or carers and family - Aged Care
- Ability to manage a high-volume caseload
- Excellent analytical skills and ability to work in a team dealing with complex information
- Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal)
- Ability to communicate outcomes both written and verbally
- Strong ability to document cases in a CRM or similar system and experience with MS Office suite
- You must be an **Australian Citizen **to be eligible for this position

**Please note** Successfully screened applicants will be required to complete a writing task prior to submission
- APPLY

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