![Chandler Macleod](https://media.trabajo.org/img/noimg.jpg)
Aps5 Internal Review
1 week ago
Location
***- Melbourne, Victoria
Category
***- Office Support
Salary
- $55.24 AUD - $55.24 AUD Hourly
Posted
- 14Nov2023
Work type - Contract
Contact - John Todd
Reference - BH153941Our
Federal Government client is seeking to engage multiple
APS5 Internal Review Officers for a 12-month assignment with potential extension in
Geelong or
Richmond.
Applications close by COB Thursday November 30th
Mandatory:
Australian Citizenship required to work within Federal Government
About the Team
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints.
Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner.
The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of internal reviews and the Agency's reputation.
The IRT assists participants who seek internal reviews and make decisions that are timely, consistent and clearly explainedAbout the Role
The
APS5 Internal Review Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.
It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.
Key skill requirements:
- Good critical thinking skillset
Responsibilities may include but are not limited to:
- Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
- Undertaking evidencebased decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes and systems.
What's on Offer?
- Position located in
Geelong or
Richmond: - APS5 $55.24/ph + super (inclusive of casual loading)
- Temporary contract for 12 months, with possibility to extend
Standard Fulltime Hours
- Monday to Friday, 8:30 am till 5:00 pm
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