Aps5 Internal Review

1 week ago


Melbourne, Victoria, Australia Chandler Macleod Full time

Location
***- Melbourne, Victoria
Category
***- Office Support
Salary
- $55.24 AUD - $55.24 AUD Hourly
Posted

  • 14Nov2023
    Work type
  • Contract
    Contact
  • John Todd
    Reference
  • BH153941Our

Federal Government client is seeking to engage multiple

APS5 Internal Review Officers for a 12-month assignment with potential extension in

Geelong or

Richmond.

Applications close by COB Thursday November 30th

Mandatory:
Australian Citizenship required to work within Federal Government


About the Team


The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints.

Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner.

The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of internal reviews and the Agency's reputation.

The IRT assists participants who seek internal reviews and make decisions that are timely, consistent and clearly explained

About the Role
The

APS5 Internal Review Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.

It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.


Key skill requirements:

  • Good critical thinking skillset

Responsibilities may include but are not limited to:

  • Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
  • Undertaking evidencebased decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
  • Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes and systems.
It is highly desirable that the successful applicant understand or lived experience in the field of disability.

What's on Offer?

  • Position located in
    Geelong or
    Richmond:
  • APS5 $55.24/ph + super (inclusive of casual loading)
  • Temporary contract for 12 months, with possibility to extend


Standard Fulltime Hours
  • Monday to Friday, 8:30 am till 5:00 pm
If you are interested in the role and you have the right experience for the position.

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