Aps5 Guidance Officer

2 months ago

Melbourne, Australia Chandler Macleod Full time

**Location***
- Melbourne, Victoria
- **Category***
- Office Support
- **Salary**
- $55.24 AUD - $55.24 AUD Hourly
- **Posted**
- 12-Mar-2024
- **Work type**
- Contract
- **Contact**
- John Todd
- **Reference**
- BH-158139-1
- **Applications close by 11.59PM Wednesday 20th of March 2023.**

**Mandatory: Australian Citizenship required to work within Federal Government**

Our **Federal Government** client is seeking to engage as **APS5 Guidance Officer** for a 12-month assignment with potential extension in Richmond.
**About the Team**

The Service Guidance and Practice Branch is responsible for presenting Agency policy, improvements and system enhancements in clear operational guidelines to support the Agency's front line (National Delivery). This guidance enables front line staff to make consistent decisions and participants to have choice and control over their lives.
The branch also develops content for participants and external stakeholders to support Our Guidelines, including letters, forms, factsheets and guides to what the Agency does and does not fund.
**About the Role**

The **APS5 Guidance Officer** is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.
The **APS5 Guidance Officer** will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.
**Key skills required for role**:

- Excellent communication and writing skills and ability to work collaboratively with internal and external stakeholders and represent the work area in relation to guidance development
- Ability to interpret and draft policy and procedural information into clear and easy to understand guidance material
- Ability to manage multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested.
- Ability to work under limited direction, guided by policies, accepted standards and precedents.
- Understanding of the NDIS and the NDIS Act 2013

**Desirable skills to have for the role**:

- Experience working in Confluence platform and JIRA project management tools

**Responsibilities may include**:

- Researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets agency’s plain English and accessibility standards.
- Interpreting the policy and legislative environment the branch operates in, including understanding and translating the NDIS Act and NDIS Rules into Our Guidelines.
- Developing or updating guidance material in response to participant and external stakeholder feedback.
- Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
- Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.
- Contributing to continuous improvement, maintaining best practice and innovation in the branch.
- Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

**It is highly desirable that the successful applicant understand or lived experience in the field of disability.**

**What's on Offer?**
- **Position located in Richmond, VIC**:

- **APS5 $55.24/ph + super, including casual loading**:

- **Temporary contract for 12 months, with possibility to extend**:

- **Standard full time hours - Monday to Friday, 8:30 am till 5:00pm**:

- **37.5hrs per week**

**Mandatory: Australian Citizenship required to work within Federal Government**
**Applications close by 11.59PM Wednesday 20th of March 2023.

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