Account Manager

3 weeks ago

South Melbourne, Australia Think HQ Full time

We’re looking for an Account Manager (Sydney or Melbourne based) to join CultureVerse and our mission of using communications campaigns to ensure every Australian in our diverse community is included and represented.

We are the specialist multicultural communications arm of Think HQ, a full-service agency committed to creating inclusive communications, and working on projects that create positive social and environmental change. We work closely alongside a range of experts, from public relations to creative to First Nations engagement.

In this role you’ll develop and implement integrated and PR-led campaigns targeting multicultural Australian audiences.

**About Us**

CultureVerse is the specialist multicultural communications and engagement arm of Think HQ. We use communications to drive positive outcomes for people, create positive change in behaviour and culture, and foster a more inclusive community.

We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.

We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

**Responsibilities**:
Our priority is a talented and motivated individual with a positive attitude and who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality. Don’t worry if you don’t have experience across all responsibilities in this list.

**Some of the things you’ll be doing as Account Manager**:

- Manage a range of CultureVerse client accounts with a focus on strategic communication, public relations and campaigns while supporting projects that include community and stakeholder engagement and creative outputs for below the line channels
- Work with relevant team members to develop clear, concise and inclusive communication strategies and implementation plans for new project briefs, providing appropriate recommendations for engaging Australia’s diverse population
- Support the planning and delivery of communications research projects, including desk-based research as well as qualitative and quantitative research activities to understand multicultural audience needs, attitudes and behaviors
- Liaise with and engage effectively with the media, with a focus on multicultural media channels
- Build strong relationships with key multicultural stakeholders and community leaders
- Liaise with and provide strategic advice to external clients regarding emerging issues and or upcoming projects
- Produce and/or oversee the development of effective and high-quality written materials in a range of formats (e.g. media releases, web and eDM copy, stakeholder plans) and in a style suitable for translation
- Plan and oversee the delivery of media and stakeholder events and partnerships
- Undertake evaluation activity for projects
- Keep across relevant multicultural community issues and related government policies/announcements
- Proactively contribute to new business growth, as well as growing existing client accounts - including playing a key role in the research, writing and delivery of new business pitches and proposals
- Support with the mentoring of junior members of the team.

**About you**
- Undergraduate or post-graduate studies in Public Relations, Communications or related field, and minimum 4-5 years’ industry experience
- Excellent written and verbal communication skills, including writing for media and a variety of audiences such as those with low English proficiency, and writing materials for translation
- A familiarity with language/s other than English would be highly valued
- Excellent organisation and time management skills, with the ability to juggle multiple projects/tasks and meet set deadlines
- Interest in or experience engaging with multicultural communities, including basic understanding of Australia’s cultural demographics, relevant Government policies and approaches, principles of cultural diversity
- Proven ability to manage client and projects, develop effective communication strategies, meet deadlines, and liaise with suppliers and stakeholders
- Excellent knowledge of print, online and broadcast media and PR processes, plus a genuine interest in news and current affairs
- Excellent attention to detail
- Understanding of the concept of cultural competency and a commitment to being culturally competent
- Experience working on government or behaviour change campaigns would be conside

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