Technical Account Manager

3 days ago

South Melbourne, Australia Cellcast Full time

About IoTtag

IOTTAG is a dynamic and innovative startup at the forefront of the technology space. We specialise in IoT asset tracking solutions, providing cutting-edge products and services that connect and automate operations in a myriad of industries. As we continue our rapid expansion, we are seeking a driven and knowledgeable Technical Account Manager to join our team. This role is pivotal in maintaining our commitment to delivering exceptional customer service and technical support, ensuring our clients fully leverage our IoT solutions to achieve their business goals.

Role Overview

As a Technical Account Manager at IOTTAG, you will act as the bridge between our clients and our technical teams. Your primary responsibility will be to understand our clients' business needs and work closely with our engineering and product teams to tailor solutions that meet these needs. You will manage and nurture relationships with our clients, providing technical guidance, product support, and ensuring they receive outstanding value from our services. This role requires regular overseas travel to meet with clients, understand their operational environments, and deliver presentations and training sessions.

Key Responsibilities
- Develop and maintain strong, long-lasting client relationships, understanding their business needs and technical requirements.
- Collaborate with the engineering and product development teams to customise IoT solutions for clients, ensuring alignment with their business objectives.
- Act as the primary point of contact for all client account management matters, addressing customer concerns and ensuring timely resolution of issues.
- Provide technical guidance and support to clients, enhancing their understanding and use of our IoT products and services.
- Regularly travel overseas to meet with clients, conduct on-site visits, and present our solutions.
- Stay abreast of industry trends, technologies, and competitive landscapes to inform strategic decisions and recommendations.
- Facilitate client feedback to the product development team for the creation of new features or the enhancement of existing products.
- Prepare and deliver reports on account status, including progress, risks, and opportunities, to internal stakeholders.

**Qualifications**:

- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- 3+ years of experience in a technical account management, sales engineering, or customer success role, ideally within the technology or IoT sector.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences.
- Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
- Willingness and ability to travel overseas regularly to meet with clients and attend industry events.
- Self-motivated with a proven track record in a client-facing technical role.
- Fluent in English; proficiency in additional languages is a plus.

What We Offer
- A role in a fast-growing startup with a vibrant and innovative culture.
- The opportunity to work with a talented team of professionals passionate about transforming operational efficiency and safety in large organisations.
- Competitive salary package.
- Extensive opportunities for career growth and professional development in a rapidly evolving industry.

How to Apply

If you are passionate about technology, thrive in fast-paced environments, and are looking for a challenging yet rewarding career role, we would love to hear from you. Please submit your resume and a cover letter explaining why you are a good fit for this position.

**Salary**: $74,609.22 - $91,183.84 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor Degree (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- SOUTH MELBOURNE, VIC 3205 (required)

Ability to Relocate:

- SOUTH MELBOURNE, VIC 3205: Relocate before starting work (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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