Account Manager

2 weeks ago

South Melbourne, Victoria, Australia Think HQ Full time

We are seeking an experienced and motivated Account Manager on a full-time permanent basis, to support the Client Service Team to deliver meaningful and purpose-driven integrated creative campaigns.


In this role you will support the work of the Client Service Team, including working with Account Directors to coordinate and drive project outcomes.

You will ensure that all internal and external accountabilities relating to the organisation's client services are met, timely and of an excellent standard.

The Client Service team is a critical business unit of the Think HQ Group. This team galvanises the business' multi-disciplined teams to deliver excellent work for integrated creative and advertising-led projects. The team drives insight-led, creative and advertising campaigns and supports below-the-line integration by collaborating with other agency departments.

This team is the face of the business, representing the Think HQ Group to our clients, delivering excellent work and growing accounts.


About us
At Think HQ, we believe that good communications can change the world. And that all starts with a thoughtful, strategic approach.

We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we're united by our mission to make change. Our growth is underpinned by our values.


We're a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.


We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production.

Our skills are diverse, but we're all united by our passion for projects that deliver positive outcomes for people, places and the planet.

As we continue to rapidly grow our team and our offering, and commit to building Australia's most inclusive communications agency, it's an exciting time to join the Think HQ Group

Responsibilities:

Some of the duties for this role are:

  • Ensure all client KPIs are achieved and provide early and honest communication when activity requires adjustment
  • Work swiftly to identify and solve problems with client relationships and project deliverables
  • Communicate effectively with all stakeholders including clients, suppliers, media and other agencies
  • Support the Account Director and senior team leads in managing contracts and procurement processes.
  • Manage a portfolio of client accounts, with a focus on creativeled and multidisciplined communication and marketing projects
  • Manage the delivery of advertisingled campaign reports, including supporting the setup of KPI frameworks and reporting structures in collaboration with all involved teams
  • Participate in the research, writing and delivery of advertisingled new business pitches and proposals
  • Develop and manage client project budgets
  • Keep Think HQ client databases up to date, team WIP documents updated and project folders on the Think HQ server and Cloud orderly
  • Other project management and client service tasks as directed.

About you

  • You are a well presented, selfmotivated individual who is bright and enthusiastic with strong interpersonal skills
  • You have an undergraduate or postgraduate degree in Communications, Marketing, Business or related fields (or equivalent experience)
  • You have over 3 years of experience in a similar role
  • You have excellent written and verbal communication skills coupled with strong attention to detail and organisational skills
  • You have the ability to work well under pressure and within a team
  • You are an confident project manager
  • You are able to create, manage and understand budgets and timelines
  • You thrive in a fastpaced environment and love to juggle various projects at the same time
  • You're driven to solve problems proactively, and can do so independently
  • You have a passion for delivering inclusive communications and a love of creativity

Desirable

  • Knowledge of diverse and inclusive communications, or a willingness to learn
  • Knowledge of multicultural and multilingual communications, or a willingness to learn
  • Knowledge of creative and production processes, including preparation of briefing documents, traffic or spec sheets, media planning and dispatch
  • Knowledge of PR, media, stakeholder communications
  • Knowledge of community engagement principles, or a willingness to learn


Don't worry if you don't tick every requirement on this list - our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate.

We're looking for someone who is a great fit for our team in values and personality.

Looking for more reasons to join #TeamThinkHQ?

  • Ability to grow within the role as the business grows
  • Flexible working options to promote healthy work/life boundaries

  • Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia oOh Media Full time

    Who we are: We are a leading operator in Australia and New Zealand's fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of...

  • Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia oOh Media Full time

    Who we are: We are a leading operator in Australia and New Zealand's fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of...

  • Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia GWA Group Full time

    Requirements:We're seeking an enthusiastic, engaging relationship builder to join our Sales team as an Account Manager in South Melbourne.Reporting to our State Merchant Manager, you'll manage your own territory (South/Southeast Vic) as part of a high-performing team.You'll be responsible for nurturing relationships with key accounts and independent...

  • Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia MicroChannel Full time

    Are you looking to establish a career in sales?The opportunityAn opportunity has become available for an entry level Account Manager to join our highly experienced and successful sales team in Melbourne. Working closely with the different business solution delivery teams, and mentored by senior sales professionals, you will be on your journey to becoming a...

  • Key Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia Levi Strauss & Co. Full time

    NATURE / SCOPE OF ROLEThe position reports to the Wholesale Director ANZ and is responsible for:The preparation and maintenance of the Customer Business Development Plan, which identifies strategies and philosophies which will result in business growth. The communication of these strategies and philosophies to the Retailer. The implementation of practices...

  • Key Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia Levi Strauss & Co Full time

    JOB DESCRIPTION As a Key Account Manager at Levi Strauss & Co. reporting into the Wholesale Director (ANZ), you are responsible for maintaining and further developing current business accounts with the objective of achieving profitable business growth. The role is also responsible for achieving sales and business objectives, including liaising with...

  • Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia Mutinex Full time

    If you assumed that Account Managers at Mutinex are responsible for managing our Customer Accounts, you'd be right. But they are also much more than that. You're here to make sure our Customers get value from our Products by constantly understanding their business needs and pain points. You then take that information, turn them into briefs and project manage...

  • Key Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia Commify UK Ltd Full time

    Reporting to the General Manager, the Key Account Manager will be accountable for executing business growth plans, to deliver against the budgeted revenue/gross profit figures across our high-value customers who utilise our messaging products.PRINCIPLE DUTIES AND RESPONSIBILITIESThe role holder will be responsible for:Driving the organic year on year revenue...

  • Account Manager

    2 weeks ago

    South Melbourne, Victoria, Australia Megadeck Staging Full time

    Account Manger - Event & StagingWould you like to work for Australia's most established staging company to help create spectacular installations for numerous events and industries, be a part of a dynamic team and promises a stable and rewarding career? If _yes_, then read onWe are Australia's leading staging specialists in high-quality portable staging & set...

  • Account Manager

    2 weeks ago

    Clayton South, Victoria, Australia PPG Industries Full time

    As an Account Manager, you will report to State Business Manager based in Clayton office. You will maximise the sales and profitability of PPG Architectural Coatings products for the assigned territory.Responsibilities Achieve the sales, profit, and growth targets for trade for assigned territory. Develop the customer service proposition to support the brand...

  • Account Manager

    2 weeks ago

    Clayton South, Victoria, Australia PPG Industries Full time

    As an Account Manager, you will report to State Business Manager based in the Clayton office. You will maximize the sales and profitability of PPG Architectural Coatings products for the assigned territory.Responsibilities Achieve the sales, profit, and growth targets for trade for assigned territory. Develop the customer service proposition to support the...

  • Account Manager

    2 weeks ago

    Clayton South, Victoria, Australia PPG Industries Full time

    As an Account Manager, you will report to the State Business Manager based in the Clayton office. You will maximize the sales and profitability of Taubmans by PPG Architectural Coatings products for the assigned territory.Responsibilities Achieve the sales, profit, and growth targets for trade for assigned territory. Develop working relationships with...

  • Account Manager

    2 weeks ago

    South Yarra, Victoria, Australia Aquent Full time

    We are seeking a passionate, energetic Account Manager to join an innovative full services, digital media agency focused in the exhibition and events space. The culture is suited to someone who embraces diversity, individualism and high levels of creativity.The Account Manager will play a key role in taking the business to the next level, working with the...

  • Account Manager

    2 weeks ago

    Clayton South, Victoria, Australia Superior People Recruitment Full time

    We are seeking Client Service Representative – Account Manager for a leading print and graphic design company. You will be responsible for providing a superior level of customer service to all clients and external stakeholders. You will provide expertise in dealing with client and adviser telephone enquiries, marketing and design changes. You will play a...

  • Account Manager

    2 weeks ago

    Clayton South, Victoria, Australia Pro AV Solutions Full time

    Work for the best - our blue-chip clients include Amazon, Optus, PepsiCo, Toyota, Commonwealth Bank, the Australian Space Agency, the Australian Defence Force, the South Australian Premier's Office and many more.- Be cutting edge - we are the most awarded audio-visual integrator in Australia e.g. Dealer of the Year (Creston), Education Project of The Year...

  • Accounts Payable

    2 weeks ago

    South Melbourne, Victoria, Australia Brook Recruitment Full time

    Great South Melbourne location, easily accessible by PT Social and engaging team with monthly events Amazing learning and development pathwayAbout the companyThis medium-sized, family-feel Commercial and Industrial Construction company is looking for a dynamic Accounts Payable Officer to join their South Melbourne-based team. Established for 25 years, the...

  • Account Manager

    2 weeks ago

    Clayton South, Victoria, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Account Manager

    2 weeks ago

    Clayton South, Victoria, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.Today, we lead the way with great products, unrivalled product support and, of course, the best asset...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Pfizer Full time

    What You Will AchieveThe Account Manager (AM) is responsible for the overall Pfizer relationship with a select portfolio of Strategic and Key Accounts. As the "General Manager" for the accounts, the AM is responsible for leading the Integrated Account Team (IAT) approach, as well as the profitable & sustainable growth and the commercial performance of the...

  • Account Manager

    2 weeks ago

    South Yarra, Victoria, Australia House Of Psalm SEO Agency Full time

    Company DescriptionOur mission at House of Psalm is to set a new standard for our industry. We put generosity and imagination at the heart of our offer - and that's what makes us different. Everything we do is quality tailored and infused with creativity. In our landscape, details matter. We sweat them, live them, breathe them and make a habit of staying up...