Event Coordinator

2 months ago

Sydney, Australia Hilton Full time

Event Coordinator (Planning)

An Event (Planning) Coordinator with Hilton Sydney will provide excellent and comprehensive customer service in all areas of conferences and events by supporting sales team with leads and conversion and providing high quality and detailed event orders.

**What will I be doing?**

This position is responsible for providing excellent and comprehensive event orders to deliver and exceed customer expectations. This will be achieved through creating comprehensive, accurate and customised event orders, and strong negotiation skills, whilst maintaining and supporting the customer relationship for the hotel. The position will consistently strive to ensure accurate and up to date client information in the Event booking system, liaising with operations team to support the Hilton Sydney as a market leader in groups, conference, and events.

As Event (Planning) Coordinator, you will be working within the Planning team to respond to enquiries, convert business, and maximising revenue. Each day will be different, with the following tasks being performed to the highest standards:

- Receive and convert incoming enquiries to achieve targets and maximise revenue
- Seek opportunities to increase sales and conversions within the Team
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel site inspections and entertaining
- Ensure and finalise all events invoices are accurate and sent to client in a timely manner
- Ensure the complete administration and execution of all planned events
- Maintain standards for administration and operations to ensure client satisfaction while still achieving profit targets
- Participate in hotel promotional activities

**What are we looking for?**

An Event (Planning) Coordinator at Hilton Sydney is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent organisational and administration skills
- Positive attitude and excellent communication skills
- Commitment to delivering a high level of customer service
- Confident and professional telephone manner
- High level of IT skills Delphi FDC preferred
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Demonstrated up to 1-year previous experience working in a Conference & Events Planning role is desired Knowledge of hotel property management systems

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:

- Hilton Sydney pays above the HIGA, as at Level 5 Salary: $72,000
- A monthly dry-cleaning allowance for your business wardrobe
- Free team member meals served fresh daily
- 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 122 countries and territories around the world
- Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
- Flexibility so you can Thrive and make space for what matters most
- Opportunities to participate in ESG activities
- Amazing career development and growth opportunity at the flagship property

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