Customer Service Officer
5 months ago
**The Opportunity**:
As a Customer Service Officer, your role is to undertake administrative tasks and to provide prompt and excellent customer service to Veolia’s Council customers and their residents.
This is a pivotal role where you will have the opportunity to liaise with customers and our internal operations team in order to maintain accurate data, records and files pertaining to residential services.
This role will be based in our corporate office in Welshpool 6106.
**What's on offer**:
- Flexible working hours
- Supportive team environment and plenty of training
- Genuine career progression
- On-site parking
**What you'll be responsible for**:
- Answer and manage incoming calls received in the residential call centre
- Schedule bin repairs in ECHO system
- Prepare daily bin maintenance run sheets
- Enter daily data into customer service report for responsible Council customers
**What you'll need to be successful**:
- Minimum of 6 months in an administrative and customer service based role
- Proficient computer skills, particularly in Microsoft Excel and Google Sheets.
- Ability to manage difficult customers and set service expectations
- Accuracy and attention to detail
**A Veolia Career**:
Veolia anz values employees and their health and wellbeing. All of our employees are entitled to:
- Employee share plan where employees have the opportunity to purchase discounted Veolia shares
- Employee Assistance Program (EAP) through Assure which covers mental health, nutrition, financial, legal, coaching and career transition support
- Bupa health insurance discount
- You will also have access to corporate discounts, Fitness Passport, as well as eligibility to volunteer at one of Veolia's partnered volunteer organisations
At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.
We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.
Veolia is open to considering flexible working arrangements for all roles. Talk to us about what this means and what is possible for this role.
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