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Customer Service Manager
4 weeks ago
Duties of the Customer Service Manager is as follows:
**Responsibilities**:
The Call or Contact Centre and Customer Service Manager is responsible for organising and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
**Main duties**:
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating, and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call centre
- Correlation of customer reservations
- All other duties assigned to you from time to time by the Employer and/or the General Manager.
**Job Types**: Full-time, Permanent
**Salary**: From $65,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Public holidays
- Weekend availability
Work Location: In person
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