Digital & Customer Insights Analyst

3 weeks ago

Melbourne, Australia Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**About the team you’ll join**:
The Data & Analytics team is responsible for empowering Xero to deliver successful digital, product, customer & marketing outcomes through actionable insights.

We enable customer, marketing and product teams with key information to; understand the current trends, customer and landscape, inform and motivate customer behavior and shape customer & marketing strategy.

**What you'll do**:

- You will deliver high quality data analysis and insights to various stakeholders within Xero; taking ownership for capturing requirements, data collection & analysis, AB testing, visualization and storytelling.
- Working closely with these stakeholders, you’ll play an integral role in supporting insights and decision making. As part of this you’ll be expected to present complex analysis to stakeholders, in a simple and compelling way with statistical confidence.

**What you'll bring**:

- Previous experience in a similar Data Analyst role, ideally working with customer, marketing & digital data, with proven experience in building campaign analytics frameworks.
- Exceptional communication skills and ability to interact with different stakeholders, both non-technical and technical, including the ability to prepare clear and digestible professional reports.
- Confident ability to break down complex data and deliver meaningful, actionable insights to stakeholders in a clear and digestible way.
- Experience delivering analytics in the form of visualizations and interactive dashboards using Tableau or Microstrategy
- Excellent data literacy skills gained through a mixture of proven experience with data in complex organisations, with the ability to tackle unfamiliar domains and work with complex and diverse datasets effectively.
- Proficient use of SQL for data extraction, manipulation and analysis; Experience with Tracking & GTM.

**What we offer**:

- Employee Share Plan, alongside an additional 5 annual Leave days, PLUS bonus holiday Leave.
- Wellbeing leave, Parental and Partner Leave, Life Insurance and Private Health Insurance
- Flexible working arrangements and weekly social events.

**Why Xero?**

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

  • Customer Analytics Lead

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Amp Bank Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • Amp Bank Customer Service Consultant

    4 weeks ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service. You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no...

  • Digital Insights Analyst

    1 week ago

    Melbourne, Australia Bupa Full time

    **Opportunity snapshot: An exciting, permanent opportunity has become available for a Digital Insights Analyst. The purpose of the Digital Insights Analyst role is to produce ongoing end-to-end customer journey analysis by integrating data from the online and offline platforms. With deep understanding of online/offline data and business context, the role...

  • Security Analyst

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Implementation Manager, Digital Led Customer Success

    3 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Digital Insights Analyst

    4 weeks ago

    Melbourne, Australia Bupa Full time

    Digital Insights Analyst - Remote role - work from anywhere in Australia - Exciting opportunity to impact the emerging healthcare space - Join an inspired, energised team focussed on optimising the customer experience Why Bupa? Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for business-savvy...

  • Campaign Insights Analyst

    2 months ago

    Melbourne, Australia Talent Insights Group Full time

    Innovative, data driven decision making - Inspiring & supportive working culture - Cross-function collaboration We are looking for a Senior Insights Campaign Analyst to join our dynamic and innovative organisation in Melbourne! As a Senior Insights Campaign Analyst, you will be responsible for developing and executing effective marketing campaigns that...

  • Security Sales Analyst

    3 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Security Sales Analyst

    3 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Campaign Insights Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent Insights Group Full time

    Innovative, data driven decision making Inspiring & supportive working culture Crossfunction collaborationWe are looking for a Senior Insights Campaign Analyst to join our dynamic and innovative organisation in MelbourneAs a Senior Insights Campaign Analyst, you will be responsible for developing and executing effective marketing campaigns that drive growth,...

  • Digital Insights Analyst

    3 weeks ago

    Melbourne, Australia Bupa Full time

    **The Opportunity** The Digital Insights Analyst role is to produce ongoing end-to-end customer journey analysis by integrating data from the online and offline platforms. With deep understanding of online/offline data and business context, the role will work closely with the Digital team in providing actionable insights across the BUPA digital...

  • Digital Insights Analyst

    2 months ago

    Melbourne, Australia Bupa Full time

    Why Bupa? Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for business-savvy innovators. We’re adapting and growing to meet the new realities in healthcare. To achieve this, our agile culture brings together broad expertise to offer more far-reaching services to benefit people’s health and...

  • Data Insights Analyst

    3 weeks ago

    Melbourne, Australia Talent Insights Group Full time

    Incredible opportunity to gain commercial experience - Work with likeminded, passionate people within data and analytics (and sport!). - Huge emphasis on mentorship and upskilling. Do you live in Melbourne? Do you love Footy? (AFL, not soccer) Are you a Junior Insights Analyst wanting to be apart of a premiership winning AFL Club? then READ ON. **The...

  • Digital Insights Analyst

    2 weeks ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Department of Government Services **Salary**: $92,332 - $104,762 Occupation: Analyst Reference: VG/1802522/ **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the...

  • Adoption Customer Success Manager

    3 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Lead Product Marketing Manager

    3 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Adoption Customer Success Manager, Self-starter

    3 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Lead Data Insights Analysts

    2 months ago

    Melbourne, Australia Talent Insights Group Full time

    Innovative, data driven decision making - Inspiring & supportive working culture - Cutting-edge new way of analysing customer behavior Are you passionate about data-driven decision making? Do you have a keen eye for detail and an analytical mind? Are you excited by the prospect of working in a fast-paced, collaborative environment where your insights can...

  • Digital Analyst and Insights Specialist

    2 months ago

    Melbourne, Australia Education Perfect Full time

    In this role, you will be responsible for leading and managing the collection, analysis, and interpretation of marketing data to provide actionable insights and recommendations that drive strategic marketing initiatives. You will play a crucial role in optimising marketing strategies, enhancing customer experiences and maximising ROI across various...