Adoption Customer Success Manager

4 weeks ago

Melbourne, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

**How you can help make a better world of work**

Our Scale Customer Success team has an important role to play in helping realise Culture Amp’s mission by driving the success and business impact for 1000s of organizations around the world.

We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable way.

Our Adoption Customer Success Managers are responsible for ensuring our customers achieve their desired people outcomes with Culture Amp and realize business level value from the platform, whilst having a delightful experience.

You will consult with customers in both offensive and defensive plays to drive highly sophisticated platform adoption and ultimately advocacy from successful customers and to mitigate risk with customers failing to derive business level value from Culture Amp.

In part of this team of amazing humans,
- You will_
- Run high impact 1:1 engagements consulting with customers failing to adopt the product beyond their first implementation to put risk mitigation plans in place
- Run high impact 1:1 strategic sessions with larger customers
- Partner with the Digital Led Program Manager to provide scaled outreach to customers to drive strong adoption and value realisation
- Partner with the Customer Education Program Manager and the Customer Marketing Manager to craft and run 1:many strategic sessions with customers to drive deeper and more sophisticated platform adoption
- You have_
- 2+ years experience in Customer Success and/or HR professional experienced with HR Tech, SaaS experience preferred
- A highly consultative & scaled approach with customers
- The ability to explain complex ideas in a simple, easy to understand way
- Excellent communication skills
- The ability to set clear expectations with customers
- The ability to be flexible and adapt to change
- You are_
- A strategic thinker able to connect product use cases to bigger business level strategy
- A tech-savvy, product expert; you don’t shy away from new tools & tech
- Comfortable presenting in front of groups
- Able to build customer relationships quickly
- Able to problem solve in real time with customers
- Able to handle multiple customer conversations simultaneously
- Highly empathetic and decisive
- Continuously striving to improve the customer experience we are providing
- A team player who is willing to dive into any problem
- Excited about working at a global scale

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and

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