Adviser Education Analyst
2 weeks ago
Adviser Education Analyst
If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.
For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
**Help people create their tomorrow, while you create yours**
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
**How you'll make an impact**
North platform growth is a key strategic growth option for AMP with plans to significantly increase cashflows over the next 5 years. This role is accountable to develop and implement a suite of initiatives to help Business Development Managers, New Business Managers, North Training Consultants and especially Advisers and Adviser Support staff use North Online effectively and with confidence.
The key areas of focus are;
- Implement process to understand knowledge gaps or upskilling opportunities for advisers and support staff
- Design, implement and deliver training to help advisers and adviser support staff use North online effectively and with confidence
- Collaboration with Wealth Distribution, Product and Platform teams to improve quality of help and support material on North online
**Main Focus Areas**:
- Strong working relationships with key internal stakeholders; other North Operations team, Wealth Distribution, technology, product/ platform, advice and enterprise risk management
- Virtual training delivered in line with agreed schedule
- Enhancements to help and support material on North online delivered in line with agreed schedule
- Prepare presentations, videos and educational content for delivery to support advice practices
- Provide a holistic approach to deliver change to the advice network by scoping, estimating and planning streams of work according to IT/change business requirements
- Engage in data analysis to target efficiency in education
- Develop and implement solutions to improve the adviser experience using North online
- Foster continuous improvement by identifying enhancements, develop solutions and promote best practice
- Provide deep SME and technical expertise to business problems to support change projects
- Deliver effective education campaigns
**What you will bring to the team**
Ideally, you will bring the following experiences to this role:
- Green/ black belt training certification
- High knowledge of North products and systems
- Experience in effectively reporting, interpreting data and presenting to stakeholders
- Experience in identifying opportunities to improve and designing solutions
- Experience in leading development projects and implementing change
- Experience in leading face to face or virtual coaching and training
**You'll thrive here if...**
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.
If you're someone that can hold their own, you'll find AMP quite liberating.
**Why we think you'll love working at AMP**
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.
We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.
Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
**We believe in the power of inclusion and diversity**
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not onl
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